Comments on: Dell warranty rocks

By: Leonard Reaves

Leonard Reaves — Sun, 08 Jun 2008 23:16:44 +0000

Dell Warranty….what a joke. I purchased an Inspiron 9400 and bought the express warranty. Trying to get a response from Dell is like pulling teeth from a chicken. 4 business days ago, I reported a pixel problem and was assured that the issue was dispatched. 2 days later, after not hearing from anyone, I reviewed the email more closely and realized they had my phone number entered incorrectly. I called back and was promised that a technician would contact me that day by 5:00 p.m. No one called. No one called the following day. I’ve waited, and waited and waited. It’s now Sunday evening and I’m still waiting for a supervisor to call me. I’ll never purchase an express warranty again….AND I’LL NEVER BUY A DELL COMPUTER AGAIN.

By: lotso

lotso — Sun, 27 Jan 2008 09:00:39 +0000

The thing with their warranty is they give you refurbished parts and It’s a known fact I would say. But for the life of me, I’ve even had a MB that died like the day after it was replaced. it was Next Business Day Warranty for 3 years but it costs an arm and a leg!

The LCD hinge was basically, just not sturdy at all. I believe I have a picture of it somewhere on my flicr page.. but I’m just lazy to look for it.

The hinge is not too expensive… RM180 or such, but by the time I realised (2x) it was broken, by then the amount of opening/closing action has already broken the Bottom Rollcage where the LCD hinge sits.

Bad design and bad usage of parts for the hinge.

By: Shazeea

Shazeea — Fri, 25 Jan 2008 14:03:53 +0000

*Jaw drops*

Yea, my mum’s Dell has had it’s motherboard changed twice and that’s because they couldn’t figure out what the problem is.

The thing with my dad is…new notebook 2000 plus. Find a way to fix the screen a la Low Yat or just use the external monitor…cheaper. And I’m moving away to study early next year so I’m using that as an excuse to get a brand new notebook. This one was from his office.

By: byte

byte — Fri, 25 Jan 2008 11:43:36 +0000

@Gen: Thanks

@lotso: Maybe there’s a spate of bad luck there? 6 motherboards, and 3 broken LCD hinges in 3 years? Wow, thats amazing. So far, knocking wood here, the hardware has been OK for all the Dell’s I’ve ordered. This spreads to even their projectors.

By: lotso

lotso — Fri, 25 Jan 2008 11:00:56 +0000

Bah… I’m a DELL user and while their warranty is Good, I’ve not had that great experience with their hardware.. (This coming from a user who had the motherboard changed min 6 times and 3x LCD hinge broken issue.

By: Gen Kanai

Gen Kanai — Fri, 25 Jan 2008 07:33:10 +0000

Colin- if you drop me an email with your address, I’d be happy to send you some Mozilla stickers :)