I planned on summarising it, but the folk over at ReadWriteWeb did a good job, so go forth and read: Zappos CEO Talks Culture Fit and the Important of Creating a “Wow” Experience.

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1. Motivation: pay new employees to quit

Yebber
Maybe I like somewhat ditsy looking girls, but if you’ve never seen Lunch with Yebber I highly recommend it. Good food within Singapore is the aim. Only complaint? I have to watch it in-browser, and not on my iPod. I find it interesting that Yebber is aiming to pay people in “Yebber dollars” for reviews. Its definitely a motivator….

At the e27 Unconference, it was asked if Wikipedia was started in Singapore, would it have been that successful? I think if the Wikipedia equivalent that is Mahalo, was started in Asia, and there was monetary gain, it will be very successful.

PDF Import in OpenOffice.org
First up, you know that OpenOffice.org 3.0 beta 2 is out now, right? In that case, take a gander at the Sun PDF Import Extension. Its limited: no PDF form support, no editing say in Writer (it just works in Draw and Impress), but its a good start.

Charlene Li leaves Forrester
Its an interesting reason:

I was once asked what was the best career advice I ever received — and it was to plan for job obsolescence every 18 months, because research showed that people typically master a job in that time period and fall into a routine.

I’ve yet to post a review of Groundswell, but in short, its an excellent book.

Religious Social Networking
ZoeCity is a network for Christan folk. The idea behind it is sensible (shared values, etc. – get in the mind of an evangelical person, its “interesting”), and I know what database they’re powered by, and I’m hoping there’s traction for them to hit scalability issues so it’ll be an interesting story to talk about :)

Shinsei embraces open courseware too
Shinsei Bank is releasing their banking methods (normally a closely guarded secret), as open courseware. Of course, it will be licensed under the Creative Commons. They’re on YouTube, so don’t hesitate to watch their video about them announcing the release of their IT methods. Hat tip, Joi Ito.

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1. Tabs #3
2. Amusing Open Courseware request
3. Tabs #2

Zappos sells shoes online. Their new employee hiring process? Spend a month getting trained, and immersed on the company’s culture, strategy and its obsession with customers, and at the end of it all, ask if people want to quit, plus give them a $1,000 bonus to do so. Why?

• Shows one’s commitment level to the company
• This way you’ll keep the most motivated employees around
• Some people may have signed up for the job, and after a month’s training realise, that its not for them… Its an easy exit path
• Keep employees engaged

Zappos only loses about 10% of their new employees this way. And they’re all the better. The leaving bonus started at $100, moved up to $500, and now its $1,000 (they will increase this as the company expands). They are large – 1,600 employees and growing.

From what I gather, they have a very connected culture… Their CEO has a blog, most of their employees are on Twitter, and they really are obsessed with customers – read I Heart Zappos. This is Customer Relationship Management 2.0!

Definitely a thing or two to learn from the way Zappos operates. From a business perspective, it just goes to show that while it might have made sense to sell books online (Amazon), it also definitely makes sense to sell personal items like shoes (Zappos) and designer clothing (Net-a-porter) online too. Items that one might think are too personal to buy at the click of a button…

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1. Zappos and culture
2. The Eight-Week Rule
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