Colin Charles Agenda

Marina Mahathir, daughter of former Prime Minister of Malaysia, Dr. Mahathir, is crying foul in The Column That Wasn’t. Apparently, she has a Musings column in the local daily, The Star, and her column will be amiss for a week, due to the sensitive nature of the article. A few things to note:

1. The only bit of The Star that I read, is The Star Online: Nation, their business section, and occasionally their tech pull-out. I have never read Marina’s column before.
2. The Home Ministry has already issued a show-cause letter to The Star, and I guess they don’t want another one hanging on their shoulders.
3. Malaysia has the Printing Presses and Publications Act, enacted by none other than Marina’s father, Dr. Mahathir. If you are in print media, you apply for a license, every year, and KDN will grant/deny you. The Star is a public listed company, and the last thing they want is a suspension of their printing license. Guess what – Dr. Mahathir had already meted such a draconian ruling once before.
4. It was around the time of Operation Lalang, that Dr. Mahathir suspended The Star for a period of a year. In December 1987, he amended the act, aiming it at the individuals and the groups who abused the government’s liberal attitude, saying “Being liberal to them is like offering a flower to a monkey. The monkey would rather tear the flower apart than appreciate its beauty.” This is a short extract from Malaysian Maverick, by Barry Wain (currently not for sale in Malaysia, as its being held by the Home Ministry — reading it, you can understand why they would need to protect the interests of the ruling party).
5. Marina goes on to say: “But still there is room for courage, to stand up for freedom of speech. If we capitulate every time, then why bother publishing at all?” By now, such an articulate woman would know, that Malaysia lacks freedom of speech. The Sedition Act is called upon quite easily, and whom did they all learn this from? Her father. The printed press has always been controlled – those in the press will argue that things have improved, but Malaysians with a modicum of understanding by and large look at the press as controlled, and pro-government. But they have to be, right?
6. She continues: “And as many have pointed out, what is the point of censoring the mainstream media when there is the freewheeling internet?” Exactly. She says she has continued to write her column for the last 20+ years, because of “many loyal readers who don’t necessarily read anything online”. What is the reach of The Star? 1 million? In a population of 28 million. I’m willing to bet that The Star gets quite a lot of online readers, and the older population are also, reading stuff on the Internet. Malaysiakini with its pay-wall, has an incredible number of subscribers and readers. There are other avenues, and the online medium is the place the Printing Presses and Publications Act cannot touch. Censorship in itself, cannot happen, thanks to the MSC Bill of Guarantees (for which, we must thank Dr. Mahathir for). But freedom of speech, can/may be curtailed thanks to the Communications & Multimedia Act (CMA) (for which, we must also thank Dr. Mahathir). Sedition, offensive content, etc. are all things you can be charged for. You remember #yorais? Participated in it? You could be in violation of Section 211 of the CMA 1998.
7. Questioning The Star’s self-respect, is silly. They respect their shareholders, advertisers, employees, and readers. That’s why they didn’t publish something the Home Ministry might take offence to. After all, her beef should be with her father – he taught them how.
8. Reading through her article, I appreciate her honesty and her questioning of issues that are pertinent to many Malaysians. My opinion of her column has clearly changed – maybe I will start reading it regularly. She’s also on Twitter – with a protected account nonetheless – @netraKL.
9. Assuming the Home Ministry really did not want such an article published, they’ve probably got Marina Mahathir a lot more readers, just by trying to censure her. That is something the National Front has never learned. History, all but, repeats itself.

“The man who reads nothing at all is better educated than the man who reads nothing but newspapers.” – Thomas Jefferson

A lazy Saturday, I’m taking a break from most things, and I figured I’d fire up Twitter and see what’s on. Many people pointed me to: Malaysians advised against being immersed in Facebook, Twitter (a href=”http://malaysiakini.com/news/122094″>Malaysiakini picked this up too). It features Rais Yatim, being more pompous than he usually is (yes, please watch that video – its highly amusing).

He added that facilities like internet could not be accepted wholly because it was a form of business introduced by the West and “Malaysians were just users.”

Malaysians were just users. Why were they not the creators of sites like Facebook and Twitter? After all, with organisations throwing money away in the form of grants, so readily to companies, why haven’t we created the next Facebook or Twitter? Ping.fm had only two employees, picked up some angel funding, and have recently been acquired by Seesmic. RM150k for a year, is enough for two founders to hack on something, and make it worthwhile, yet, we see higher amounts of folk gaming the system. What about Twitpic? This list can go on, but that’s not going to be the focus of this post – Malaysian’s can create, if they put their mind to it. To boot, there are also funds that they can have access to.

He goes on to talk about how one must upkeep religious values and be mindful of them when using social networking services. Wow, whatever he’s smoking, I want some.

“We must be strong in our believes and culture because the identity and image of our country depends on us.

Yes. The image of the country today, largely depends on what the people say. Politicians can go overseas and lie to others, but what do people do before the want to visit a country? Invest in a country? Move to a country? They check up on the prospective new place on the Internet. They use Google search. They’ll read Google News. Heck, they might even go read Google’s Blog Search. Others will check out Flickr and Picasa to find good photos, some will check out YouTube. Others will look at TripAdvisor to find a good hotel. Others will check out the newspapers. The list goes on. However, what citizens do, is they speak their mind, when online – so the government clearly lacks control of their old one-way-mediums.

His next statement makes absolutely no sense at all. Maybe he should have spoken in his native Bahasa Malaysia?

“They are just selling Facebook, Twitter, L-Band and various other services, even through space, as a product but we do not do such business. We accept all this in a state of cultural shock,” he said.

Culture shock, eh? Seriously. He continues…

“We should not be quick to condemn or look down on those who do not use Facebook. Newspapers are still relevant, so is Facebook, but do not be carried away with everything and disregard the old system,” he said.

Of course. That would be plain wrong, and ageist. Not everyone needs to be on Facebook. Or Twitter. Or read online media. Its fine that people have a choice. Today, if one chooses to go “old school”, all one has to do is wake up in the morning, buy a dead tree edition of your favourite newspaper, read it, then go over to the boob tube, watch the myriad of programming available on free-to-air channels, and suck in all the propaganda. However, as a society matures, they do tend to disregard the old, and check out the new (for example, if I’d had followed the old system, I’d be seeing this silly media article in the dead tree edition of The Star – I saw it half an hour after it was published because I was on Twitter). Societies mature, and their needs mature, so they do outgrow the old (same applies to political regimes).

It continues, in where he says things about how one shouldn’t use Twitter, Facebook and SMS messaging for the wrong reasons. He tells us that we cannot escape from the law for our actions. And that most people understand the whole 1Malaysia concept. Drivel, in general.

Anyway, newspapers in their dead-tree form are losing relevance. We have two that are free now – The Sun and The Malay Mail. The Star has pretty much all its content online. And Malaysians can read The Malaysian Insider (Malaysian creation) for free, or subscribe to Malaysiakini (Malaysian creation). As the Internet penetration rate goes up, we’ll see more of this. The magazine industry in Malaysia has been suffering for a couple of years (no eyeballs, no advertising ringgit).

So, there are Malaysian creations, used by people, where Malaysians are not just users but creators. I’m sorry Rais, you’re so out of it.

While waiting for a meeting to start, I fired up Twitter, and I saw an interesting tweet from Niki Cheong promoting the Heineken Facebook application, which apparently allows you to “plant trees, send greeting cards, and gives you tips on how to party!”. Of course, this isn’t something Niki himself posted – it came via a Twitter advertising network, created in Malaysia, called ChurpChurp.

Malaysia is a country that doesn’t appreciate liquor advertising unless its qualified – i.e. you’re non-Muslim, and you’re of age (I’m uncertain if this is actually 18 or 21, but I believe it is the latter). Heineken basically asks for your date of birth on their website, and I blogged previously about Guinness going so far, to ask for your IC number or passport number!

But look, they’ve found a loophole! Heineken Malaysia has 33,239 fans of this writing. Are they all above 21 years of age?

In fact, Niki’s tweet, just goes to their fan page, and under “Celebrate!”, they ask you: “Are you ready to party?” If you say “Yeah!”, it allows you to go to a Bar finder (note: no checking of age, etc.). What is a bar finder? A place to find lists of bars, in various states, that serve Heineken!!! I mean kudos with the application – the list, allows you to select “Klang Valley”, pick a bar, find all the contact details, show it up on a Google Map, and show you a picture of people having a good time. Kudos to Heineken for embracing social media and creating a Facebook application, and having so many fans on Facebook!

So, it seems that liquor advertising has found loopholes: you do it online, and you get other people to write about them. You do it on Facebook. You might do it on Friendster soon (considering MOL now owns it). You get bloggers to write about it. You get it out on Twitter (are all of Niki’s followers above 21?). Completely brilliant. Twitter’s terms of service doesn’t state anything about this, but it does mention “You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.” Funnily enough, I don’t think rules that apply to other forms of media, apply online at the moment.

BTW, I’m not picking on Niki Cheong (in fact, I just spoke with him before posting this – I have his blessings), or any of the other Churp’ers. I’m just making an observation on how alcohol companies are “going 2.0″, figuring out how to circumvent Malaysian requirements, by going completely online, by targeting social networks, et al.

Interested to hear your thoughts!

Dear current ruling government of Malaysia,

I see you’ve decided that it would be wise to charge a RM50/year credit card tax, on a per card basis, while charging the supplementary users RM25/year. Your opposition says that you will thus make RM400 million a year in revenue, just from these fees alone.

Some are however convinced, that though you slap a tax on us credit card users, most banks will probably absorb the charges to hold on to customers. But you don’t like it, because the tax, is meant to promote prudent spending.

Now, let me tell you my opinion, as a person who liberally uses his credit card for every purchase he can use it for, because he’s kiasu to get rewards points. To boot, I also settle all my bills on time, in full. And I also have business interests, in where credit card transactions are crucial. </disclosures>

First up, the rakyat aren’t stupid. Please do not think you’re smarter than them. Telling the rakyat for example, that the EPF is the be all and end all, is just silly. Telling them that they need at most “two cards”, is no better, my friend.

Promoting the online economy
Limiting credit card transactions, harm the economy. As more and more people are getting broadband Internet access, more and more people are choosing to purchase online. Today, you can buy air tickets, groceries, cameras, services and clothes online, all thanks to a credit card. By imposing a fee, you are potentially harming the online economy, and this is not in tandem with the MSC, at all.

Discounts galore
Credit card companies like to reward their cardholders. HSBC for example, regularly rewards you in the MidValley and Gardens shopping malls. CIMB is currently rewarding shoppers at Pavillion. American Express regularly has some dining places on its rewards list. These lists go on for many banks, including Citibank, UOB, etc. These are 10-20% discounts, which mean a lot to the average Malaysian.

This encourages you to carry more than one credit card. If I may be allowed to put on my kiasu hat again, I’d like to say, this is exactly what I do. I patronise places, where I know I can get a discount. Or where I know, that if I spend RM50 on food, I get a free dessert valued at RM15. I want my ringgit to go further, and I’m sure the rest of my Malaysian friends do, too. Today, I almost always exclusively buy coffee at Starbucks with a credit card, because everything I sign off, is 10% cheaper.

No fees
Credit card companies like Citibank tell me that they’d like to slap me with an RM600 yearly fee for my credit card. I got off a plane, and at about 2.30am, I called their call centre, and told them I’d like a waiver. They did just that. Do you honestly think they’d like to charge me RM50, when they’d just waived RM600?

HSBC tells me I get my Visa Platinum and Gold MasterCard, free for life. I have a hefty limit on the Visa Platinum, and almost never use the Gold MasterCard (not many places today only accept MasterCard, thankfully). Do you think I will be cancelling it if I’m slapped with an RM50 fee for something I almost never use?

Public Bank likes to give me credit cards that are free too. To boot, they give me a 0.7% rebate for every ringgit spent. Now, remember, I am kiasu, and I like seeing my rebates. Would you honestly think I want to spend RM50 of it, on fees? (make that RM100/year, for both Visa and MasterCard).

Quick math tells me that I’ll have to spend nearly RM15,000 just to get my cash back, to pay the government.

Incidentally, a lot of banks throw credit cards against those that hold a loan at their bank. They are free of fees. Should they also now be slapped with an RM50 fee?

Electronic transactions are safer
I lived in Australia for many years. There, you can pay for everything, from a 5-dollar latte to a 100-dollar taxi ride, using your bank card, via EFTPOS (Electronic Funds Transfer at Point Of Sale). There are lofty goals with MEPS in Malaysia, but its just not widely used.

However, credit cards are widely used and available. No, I still can’t pay for a taxi ride, and we’re very far behind in comparison to Australia, or our little neighbour down south, Singapore, but at least, we’re getting there.

Charging fees will probably hamper the use of electronic transactions. I have a dream, that when I go to a mamak stall, and order myself a roti telur (double telur!), and a teh tarik, I can use my credit (or debit) card, and pay for it.

Malaysia has always aimed to be a modern society, and if we can go cashless, we’ll be safer. Crime in Malaysia is already so high, and the last thing we need, is further encouragement from the government, for people to deal in cash transactions. The more we can move to electronic transactions, the better.

Donning my business hat
Today, the average Malaysian probably buys a lot of things on these wonderful “easy payment schemes”. You take the item home, and pay for it, with 0% interest, over a period of 12-24 months. This is how people get a snazzy television, a new laptop, or a massage chair. Having less credit cards in circulation, means people potentially buy less stuff. Are you not hampering the economy, this way, as well?

One more thing…
As a frequent traveller, I can for one tell you, that the Malaysian Ringgit, is not worth very much. 1 Euro is about RM5, and 1 USD is about RM3.50. Visiting Australia, sets it at 1 AUD being about RM3, while just going down south to Singapore, 1 SGD is about RM2.50. We had a 1:1 currency with Singapore, not long ago, but this “basket peg”, has really undervalued our currency.

Travellers need more credit cards, plain and simple. What are the other options? Carry a boat load of cash, and lose it at a tourist spot? Travellers cheques, are going out of fashion, like you wouldn’t believe. And the glorious Malaysian ATM cards stop working from midnight-6am Malaysian time (yes, you have to time your withdrawals overseas). And that 6-digit PIN number, tends to not work, in countries where PINs are 4-digits long.

In conclusion
Don’t assume the rakyat to be dumb. They can plan for themselves.

Start an advertising campaign. A Flickr user, Liyin, can help. That image is off to a good start (not CC licensed unfortunately).

Don’t assume the lenders (banks) to be dumb, either. This isn’t America, and the banking regulations are a lot stricter. Credit cards usually give you a 2-3x salary limit. They ask for papers (salary slips). The banks know how much debt you can handle. Wouldn’t it be better to impose on banks to say, “no to 3x salary, but 2x salary”?

I want to see online transactions take off. And the solution is not online bank transfers (RM2 GIRO fee applies). Its credit cards.

Please don’t hurt the rakyat from spending.

Photo credit: LiewCF on Flickr.

Yesterday, local politician, Khairy Jamaluddin was given some advice about his usage of Twitter, from a senior media figure:

has been given unsolicited advice by a senior media figure to stop tweeting if I want to be taken seriously as a politician. :(

Khairy is not just any ordinary politician. He’s young (33), the leader of UMNO Youth (the youth organisation for the largest political party in Malaysia, that creates the majority of the component party Barisan Nasional), overseas educated from young, and seems like a smart chap. He’s tomorrow’s leader. He’s got a pretty lengthy Wikipedia entry, if you want to know his credentials.

The media in Malaysia has painted nothing but a fairly negative picture of Khairy. When his father-in-law was the Prime Minister, he was widely criticised. When his father-in-law left, the current Prime Minister decided not to pick him for a position in the Cabinet, despite being the leader of the UMNO Youth (first in history, I believe). So to be fair, I myself have never held Khairy in high regards.

OK, let’s go back to the fact that Khairy is young. And he’s the leader of the young guns (aka future voters). So he’s more versatile to adopting to the communication mediums of the young. And that’s something the rest of his archaic party members just don’t seem to get.

Thanks to Twitter, I’ve seen the human-side of Khairy. He appeals to me more as a politician now. In fact, if more from his party do that (and more importantly, do it correctly), there’s going to be a swing to getting more people voting for the Barisan Nasional.

Politicians have never really been very accessible. With Twitter, even though Khairy only follows 55 people, he has 2,589 followers. Why? He reads his @reply queue. He occasionally responds to them (in a very politically correct fashion — he never engages in anything that may seem detrimental quite naturally). So even if he doesn’t respond, you know he’s reading your comments. So you can choose to be snarky, you can choose to have your own opinions, and he’s going to read them (short of him blocking you).

Anyway, back to the point. I take Khairy more seriously as a politician because he tweets. Another Twitter user @kamal, basically said: “Fox Communications is just being a spoiled sport you are handling your own PR”. That could very likely be it. Eight minutes later, Khairy tweeted: “Notwithstanding +ve tweet replies from tweeps, KJ is re-evaluating tweet career in case “seriousness” is KPI at next reshuffle. :p”. Good to note that people told him to continue using the social medium, known as Twitter.

Oh, and I’m young. The other youngsters aren’t bothered about listening to government propaganda. They’re getting information off the Web. They want to be interacted with. Perils of the Gen Y voter, eh? And Khairy understands them… because he himself is a Gen Y voter (I should think).

Kudos Khairy. Continue Tweeting. Continue utilising social media. And good luck in your political career.

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For those interested, I’ve started a list with regards to Politicians in Malaysia Using Social Media. Its far from complete, but you can help!

Yasmin Ahmad passed away recently, and I guess I was lucky to hear her speak. Her inspiring talk was given at TEDxKualaLumpur, on 3^rd June 2009 and in my books, was the best talk of TEDxKL.

There is supposed to be video, but that never made it online as of yet, so while this isn’t a transcript, these are excerpted from my notebook.

• How do you choose an actor? charisma. You need to display charisma.
• Learn to let go – “empty yourself”. The advice here is to create great stuff, then move back. Its the key to happiness. This is a common mantra in Zen Buddhism.
• Observe.
• Remove one’s arrogance, and once self importance. You’ll then be part of something larger.
• “I don’t know anything about film making. I just empty myself.”

Her talk garnered many laughs from the crowd. She didn’t stick around for TEDxKL much, rushing on to her next gig, but I think her talk certainly moved people in the audience.

I haven’t had the chance to watch any of her movies yet (I was just a fan of her inter-racial 1Malaysia muhibbah styled-ads). Surprised I was that none of them made it to the Malaysian Film Festival held two years ago in Melbourne. They’re high on my to-buy-and-watch list now, so I do hope the local Speedy has her DVDs in stock.

Update: (30/07/2009) Her video from the talk has made it online!