{"id":1317,"date":"2009-02-13T01:40:28","date_gmt":"2009-02-13T06:40:28","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=1317"},"modified":"2009-02-13T01:40:28","modified_gmt":"2009-02-13T06:40:28","slug":"zappos-and-culture","status":"publish","type":"post","link":"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture","title":{"rendered":"Zappos and culture"},"content":{"rendered":"<p>Loic Le Meur <a href=\"http:\/\/www.loiclemeur.com\/english\/2009\/02\/zapposcom-ceo-tony-hsieh-explains-in-a-bathroom-how-he-reached-1billion-in-sales.html\">published<\/a> an interesting <a href=\"http:\/\/www.youtube.com\/watch?v=WZpU8oIT8tM\">video interview<\/a> with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas &#8211; OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is &#8220;POWERED by SERVICE&trade;&#8221;).<\/p>\n<p>I planned on summarising it, but the folk over at ReadWriteWeb did a good job, so go forth and read: <a href=\"http:\/\/www.readwriteweb.com\/archives\/zappos_ceo_talks_culture_fit_a.php\">Zappos CEO Talks Culture Fit and the Important of Creating a &#8220;Wow&#8221; Experience<\/a>.<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20Zappos%20and%20culture&body=http%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2009%2F02%2F13%2Fzappos-and-culture&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"fb43e60b6c\" data-email-share-track-url=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=email\"><span>Email<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1317\" class=\"share-facebook sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span>Facebook<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1317\" class=\"share-linkedin sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span>LinkedIn<\/span><\/a><\/li><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1317\" class=\"share-twitter sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span>Twitter<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Loic Le Meur published an interesting video interview with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas &#8211; OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is &#8220;POWERED by SERVICE&trade;&#8221;). I planned on summarising it, but [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20Zappos%20and%20culture&body=http%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2009%2F02%2F13%2Fzappos-and-culture&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"fb43e60b6c\" data-email-share-track-url=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=email\"><span>Email<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1317\" class=\"share-facebook sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span>Facebook<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1317\" class=\"share-linkedin sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span>LinkedIn<\/span><\/a><\/li><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1317\" class=\"share-twitter sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span>Twitter<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_options":[]},"categories":[1],"tags":[549,173,724,174],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p4vJD-lf","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":828,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2008\/05\/31\/motivation-pay-new-employees-to-quit","url_meta":{"origin":1317,"position":0},"title":"Motivation: pay new employees to quit","date":"31\/5\/2008","format":false,"excerpt":"This is an interesting way to motivate your employees: pay new employees to quit. Zappos sells shoes online. Their new employee hiring process? Spend a month getting trained, and immersed on the company's culture, strategy and its obsession with customers, and at the end of it all, ask if people\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2486,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2012\/09\/05\/my-take-on-rocket-internet","url_meta":{"origin":1317,"position":1},"title":"My take on Rocket Internet","date":"5\/9\/2012","format":false,"excerpt":"I've wanted to write about Rocket Internet ever since reading an article that appeared in SGEntrepreneurs, written by my friend Bernard Leong, titled Are the Samwer Brothers, a.k.a Rocket Internet really that bad for Southeast Asia? That article appeared towards the end of March 2012, and anyone that knows me\u2026","rel":"","context":"In &quot;Business&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/farm1.staticflickr.com\/59\/210738795_241ea2845d_n.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2680,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2013\/03\/24\/social-media-gaffes-from-restaurants-how-to-make-it-worse","url_meta":{"origin":1317,"position":2},"title":"Social media gaffes from restaurants &#038; how to make it worse","date":"24\/3\/2013","format":false,"excerpt":"This weekend, there was an uproar in the Malaysian social media scene with regards to Les Deux Garcons, a little pattisserie in Bangsar. It all started when Ee-lyn Law posted a comment to their Facebook page. They deleted it. The comment itself was merely a strong suggestion, from a regular\u2026","rel":"","context":"In &quot;Business&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8249\/8573637962_14118a21f7_n.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":435,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2006\/10\/21\/slashdot-mysql-ceo-mrten-mickos-answers-your-questions","url_meta":{"origin":1317,"position":3},"title":"Slashdot | MySQL CEO  M&#229;rten Mickos Answers Your Questions","date":"21\/10\/2006","format":false,"excerpt":"Slashdot | MySQL CEO M\u00e5rten Mickos Answers Your Questions: Its an interesting interview. And as Stewart pointed out, it seems that this must be the first Slashdot comment in where I get named fully. Heh. Kudos to Julien :) Actually if you continue reading on the comments, you'll notice that\u2026","rel":"","context":"In &quot;MySQL&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2138,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2011\/05\/21\/digis-awesome-customer-service","url_meta":{"origin":1317,"position":4},"title":"DiGi&#8217;s awesome customer service","date":"21\/5\/2011","format":false,"excerpt":"People are always in shock & awe when they find out that DiGi, one of the largest three telcos in Malaysia, had an employee that went out of their way to help me solve a problem in February 2011. So I naturally wrote to their CEO, Henrik Clausen, on Charlie's\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2572,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2012\/11\/17\/thoughts-on-e-mail-backlog","url_meta":{"origin":1317,"position":5},"title":"thoughts on e-mail backlog","date":"17\/11\/2012","format":false,"excerpt":"I had the pleasure to chat with my former CEO, Marten Mickos, at LinuxCon Barcelona on his birthday. Marten is prolific on Twitter (@martenmickos). I've always encouraged him to blog, so I'm glad that he now has two blogs: CEO blog at Eucalyptus, as well as another on Wired's Innovation\u2026","rel":"","context":"In &quot;Business&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317"}],"collection":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=1317"}],"version-history":[{"count":2,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317\/revisions"}],"predecessor-version":[{"id":1319,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317\/revisions\/1319"}],"wp:attachment":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=1317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=1317"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=1317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}