{"id":3046,"date":"2015-01-19T00:07:32","date_gmt":"2015-01-19T05:07:32","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=3046"},"modified":"2015-01-19T00:07:32","modified_gmt":"2015-01-19T05:07:32","slug":"samsung-should-learn-to-take-care-of-their-customers","status":"publish","type":"post","link":"http:\/\/www.bytebot.net\/blog\/archives\/2015\/01\/19\/samsung-should-learn-to-take-care-of-their-customers","title":{"rendered":"Samsung should learn to take care of their customers"},"content":{"rendered":"

My first Samsung mobile phone was a Samsung Galaxy S3. I still use it as my roaming phone, though mainly all it does now is serve as a device<\/a> that I plug into a battery pack and let it act as a tethered modem.<\/p>\n

The main reason is that its slow. Its old. The software on it is outdated. Keep in mind this was a phone released in May 2012 (I must have gotten it in June 2012). The equivalent iPhone that came out in 2012? The iPhone 5. The iPhone 5 still runs iOS 8 without issue. Samsung is notoriously delayed<\/a> when it comes to updating software; in fact they rather you buy a new device. No, the average user isn\u2019t going to go around hackery<\/a> to get the latest Android on it.<\/p>\n

So when I see articles like Samsung profits down as smartphone division feels squeeze<\/a>, I can only chuckle. Knocking off iPhone was a good model, but then you see Xiaomi come into play and do the same thing at 1\/3 or 1\/4th the price. Updating software – Xiaomi does it every Friday. Samsung requires you to heavily pray for an update, or pay to get a new phone.\u00a0<\/p>\n

High-end smartphones in Malaysia cost an average of RM2,000. You can buy a computer at this price. Computers typically have a 3-year warranty, and get software updates for 3-5 years. Mobile phones come with a meagre 1-year warranty, if you buy it on plan, it is a 2-year lock-in, and by the time your lock-in is over, you\u2019re buying the next phone (very unlike a computer, eh?). This is why its smart that Apple does iOS updates for years on end (I reckon they focus on 4 generations at any given time).<\/p>\n

It\u2019s also interesting to watch the secondhand market. See what last year\u2019s model of an iPhone sells versus a Samsung.\u00a0<\/p>\n

Samsung needs innovation. It needs leadership. It needs to learn to be more open.\u00a0<\/p>\n

Will I buy another Samsung phone based on my S3 experience? No. Have I seen any Samsung Note users migrate to the Apple iPhone 6+ yet? No. But again, it is still early days in 2015.<\/p>\n

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