{"id":3113,"date":"2015-09-16T13:11:46","date_gmt":"2015-09-16T18:11:46","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=3113"},"modified":"2015-09-16T13:11:46","modified_gmt":"2015-09-16T18:11:46","slug":"what-has-happened-to-dells-online-shopping-experience","status":"publish","type":"post","link":"http:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience","title":{"rendered":"What has happened to Dell&#8217;s online shopping experience?"},"content":{"rendered":"<p>I tried to buy a Dell laptop in Malaysia. The old way was such that I would place the order online, and checkout with my credit card. A process that would take 10-15 minutes.<\/p>\n<p>The new way? Configure it, and call up someone at Dell. They then send you an email within a few hours. You are meant to then go pick it up at a <a href=\"http:\/\/www.dell.com\/learn\/my\/en\/mybsd1\/campaigns\/vostro-distributors-my?c=my&amp;l=en&amp;s=bsd\">distributor<\/a>, and pay them via cheque or cash. No more credit cards.\u00a0<\/p>\n<p>So I walked to the Lenovo store in MidValley. Plonked down my credit card (an Amex was accepted; and there was no extra 2% charge like you may get at Low Yat), and walked away with a Lenovo laptop, with the same 3-year next day on-site business warranty. I think I even saved some money compared to the Dell that I was speccing out.<\/p>\n<p>I have to admit that this is a step back for Dell in Malaysia. The contrast to Apple? It takes about 5 minutes to configure everything and just make payment online. It\u2019s that easy. Even many of the monitors I used to enjoy buying now basically say \u201c<a href=\"http:\/\/accessories.ap.dell.com\/sna\/sna.aspx?c=my&amp;cs=mydhs1&amp;l=en&amp;s=dhs&amp;~topic=24_30inch\">call dell<\/a>\u201d. This can\u2019t be a good way to move the company forward, eh?<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20What%20has%20happened%20to%20Dell%27s%20online%20shopping%20experience%3F&body=http%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2015%2F09%2F16%2Fwhat-has-happened-to-dells-online-shopping-experience&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. 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The old way was such that I would place the order online, and checkout with my credit card. A process that would take 10-15 minutes. The new way? Configure it, and call up someone at Dell. They then send you an email within a few hours. [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20What%20has%20happened%20to%20Dell%27s%20online%20shopping%20experience%3F&body=http%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2015%2F09%2F16%2Fwhat-has-happened-to-dells-online-shopping-experience&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"6dcdf1ee0d\" data-email-share-track-url=\"http:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience?share=email\"><span>Email<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-3113\" class=\"share-facebook sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span>Facebook<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-3113\" class=\"share-linkedin sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span>LinkedIn<\/span><\/a><\/li><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-3113\" class=\"share-twitter sd-button share-icon\" href=\"http:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span>Twitter<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_options":[]},"categories":[1,1405],"tags":[213,718,137],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p4vJD-Od","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":2124,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2011\/04\/18\/is-lenovo-malaysia-interested-in-selling-their-stuff","url_meta":{"origin":3113,"position":0},"title":"Is Lenovo Malaysia interested in selling their stuff?","date":"18\/4\/2011","format":false,"excerpt":"I'm trying to buy a Lenovo Thinkpad Edge 11\" without an operating system in Malaysia. I've seen prices widely quoted at RM1,899. With Microsoft's operating system, it costs RM2,099. Lenovo Malaysia does not have an online store like Dell or Apple. I've had no problems purchasing Dell and Apple based\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1315,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/11\/netbook-shopping","url_meta":{"origin":3113,"position":1},"title":"Netbook shopping","date":"11\/2\/2009","format":false,"excerpt":"I was in MidValley today, looking for a tiny power adapter for the power adapter on my Eee PC. After much searching, Ace Hardware seemed to have what I was after. However, post-dinner, it became clear to me that walking by the IT Mall there would be kind of useful.\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":624,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2007\/09\/19\/linux-is-not-ready-for-the-laptop","url_meta":{"origin":3113,"position":2},"title":"Linux IS NOT ready for the laptop","date":"19\/9\/2007","format":false,"excerpt":"When is Linux ready for the desktop? Or more likely, the laptop? Walt Mossberg recently has echoed that while Linux is easier to use, its still not for everyone (permanently archived at his blog, Linux's Free System Is Now Easier to Use, But Not for Everyone).I have to applaud Dell\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2134,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2011\/04\/20\/first-hour-with-ubuntu-10-10-on-a-laptop","url_meta":{"origin":3113,"position":3},"title":"First hour with Ubuntu 10.10 on a laptop","date":"20\/4\/2011","format":false,"excerpt":"Recently, I've only used Mac OSX based laptops from Apple largely because I needed a few things to work: suspend\/resume, WiFi, video out. Over that time, I've also grown used to some closed source software: Evernote and OmniOutliner are on my dock, and I really cannot live without them. OK,\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":471,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2007\/02\/16\/the-2619-12911-fedora-kernel-lets-the-dell-640m-sleep-thoughts-on-smolt","url_meta":{"origin":3113,"position":4},"title":"The 2.6.19-1.2911 Fedora kernel lets the Dell 640m sleep; thoughts on smolt","date":"16\/2\/2007","format":false,"excerpt":"The 2.6.19-1.2911 kernel that just got released makes my Dell 640m very happy. It can now sleep (suspend) without any problems and wake up just as well. Marked improvement over the previous kernel, so I'm actually getting laptop mileage out of this. It still has outstanding issues. The ACPI video\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":626,"url":"http:\/\/www.bytebot.net\/blog\/archives\/2007\/09\/21\/followup-linux-is-not-ready-for-the-laptop","url_meta":{"origin":3113,"position":5},"title":"FOLLOWUP: Linux IS NOT ready for the laptop","date":"21\/9\/2007","format":false,"excerpt":"Just to ensure, because it seems some people don't understand English, but I never said people would sue Dell or IBM for non-functional software (arguably, the crap that comes from Microsoft, isn't functional). But you can sue your hardware provider for non-functional hardware. Big difference there - software usually comes\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113"}],"collection":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=3113"}],"version-history":[{"count":1,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113\/revisions"}],"predecessor-version":[{"id":3114,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113\/revisions\/3114"}],"wp:attachment":[{"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=3113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=3113"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=3113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}