{"id":1306,"date":"2009-02-05T06:06:05","date_gmt":"2009-02-05T11:06:05","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=1306"},"modified":"2009-02-05T06:06:05","modified_gmt":"2009-02-05T11:06:05","slug":"support-management-escalation","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation","title":{"rendered":"Support Management Escalation"},"content":{"rendered":"<p><a href=\"http:\/\/www.redhat.com\/support\/process\/production\/mgt_escalation\/\">Red Hat Management Escalation Contacts<\/a><\/p>\n<p>Wow. &#8220;Need to raise a concern to Red Hat Support management? Use the contact information.&#8221; These are all contact details (work, mobile, and email) of directors, and senior managers from Global Support Services, at Red Hat.<\/p>\n<p>I value this openness. I value good customer service. I wonder how many calls or emails management actually gets, though, from irate customers? <\/p>\n<p>This should be a model for all support organisations, no matter how large or small.<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20Support%20Management%20Escalation&body=https%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2009%2F02%2F05%2Fsupport-management-escalation&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"27a4fff0bc\" data-email-share-track-url=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=email\"><span>Email<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1306\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span>Facebook<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1306\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span>LinkedIn<\/span><\/a><\/li><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1306\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span>Twitter<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Red Hat Management Escalation Contacts Wow. &#8220;Need to raise a concern to Red Hat Support management? Use the contact information.&#8221; These are all contact details (work, mobile, and email) of directors, and senior managers from Global Support Services, at Red Hat. I value this openness. I value good customer service. I wonder how many calls [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"mailto:?subject=%5BShared%20Post%5D%20Support%20Management%20Escalation&body=https%3A%2F%2Fwww.bytebot.net%2Fblog%2Farchives%2F2009%2F02%2F05%2Fsupport-management-escalation&share=email\" target=\"_blank\" title=\"Click to email a link to a friend\" data-email-share-error-title=\"Do you have email set up?\" data-email-share-error-text=\"If you&#039;re having problems sharing via email, you might not have email set up for your browser. You may need to create a new email yourself.\" data-email-share-nonce=\"27a4fff0bc\" data-email-share-track-url=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=email\"><span>Email<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1306\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\" ><span>Facebook<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1306\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\" ><span>LinkedIn<\/span><\/a><\/li><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1306\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\" ><span>Twitter<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_options":[]},"categories":[1],"tags":[707,173,706,284,653],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p4vJD-l4","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":125,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2004\/05\/08\/red-hatfedora-meetup-for-may","url_meta":{"origin":1306,"position":0},"title":"Red Hat\/Fedora Meetup for May","date":"8\/5\/2004","format":false,"excerpt":"We had our second Red Hat\/Fedora Meetup, here in Melbourne. This time it was spiced up by the fact that Richard Keech, the CTA at Red Hat, talked about the Red Hat Network Satellite, afterwhich we all went for some dinner at an expensive restaurant! Some interesting facts (no slides,\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":513,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2007\/04\/16\/is-open-source-the-bubble-20-waiting-to-happen","url_meta":{"origin":1306,"position":1},"title":"Is open source the bubble 2.0 waiting to happen?","date":"16\/4\/2007","format":false,"excerpt":"Rod Johnson, author of the Spring framework, thinks open source is hot right now, but its a \"bubble\" ready to burst, according to an article titled What Makes An Open Source Project Successful? by Charles Babcock. Most open source projects are supported by an army of volunteers who buy into\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3269,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2016\/08\/15\/changing-of-the-guard","url_meta":{"origin":1306,"position":2},"title":"Changing of the guard","date":"15\/8\/2016","format":false,"excerpt":"I posted a message to the internal mailing lists at MariaDB Corporation. I have departed (I resigned) the company, but definitely not the community. Thank you all for the privilege of serving the large MariaDB Server community of users, all 12 million+ of you. See you on the mailing lists,\u2026","rel":"","context":"In &quot;MariaDB&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2690,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2013\/04\/11\/on-assets","url_meta":{"origin":1306,"position":3},"title":"On assets","date":"11\/4\/2013","format":false,"excerpt":"Seth Godin is spot on in Where are your assets?\u00a0Please go read it. Do work and get paid once. Build an asset and get paid for as long as it lasts. Key takeaways: real estate pays regularly, stocks are the promise of a later payoff (maybe a little more regularly\u2026","rel":"","context":"In &quot;Business&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8116\/8634456486_08075e21cc_n.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2739,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2013\/06\/07\/mariadb-in-red-hat-software-collections","url_meta":{"origin":1306,"position":4},"title":"MariaDB in Red Hat Software Collections","date":"7\/6\/2013","format":false,"excerpt":"Towards the end of last year, I was asked to investigate the Red Hat Software Collections by someone that popped by one of my talks. SkySQL has been working heavily with Red Hat, and with Fedora 19 shipping MariaDB as a default, it seems like MariaDB is getting even more\u2026","rel":"","context":"In &quot;MariaDB&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":368,"url":"https:\/\/www.bytebot.net\/blog\/archives\/2006\/02\/03\/red-hat-magazines-focus-on-asia","url_meta":{"origin":1306,"position":5},"title":"Red Hat Magazine&#8217;s focus on Asia","date":"3\/2\/2006","format":false,"excerpt":"Red Hat Magazine this month (well, okay, last month, I'm clearing out my tabs), has a feature on Linux and Asia. Of interest were: What does open source mean in India? - an interview with Javed Tapia (Director, Red Hat India), showing why India finds OSS important (software costs too\u2026","rel":"","context":"In &quot;General&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306"}],"collection":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=1306"}],"version-history":[{"count":1,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306\/revisions"}],"predecessor-version":[{"id":1307,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306\/revisions\/1307"}],"wp:attachment":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=1306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=1306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=1306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}