{"id":1306,"date":"2009-02-05T06:06:05","date_gmt":"2009-02-05T11:06:05","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=1306"},"modified":"2009-02-05T06:06:05","modified_gmt":"2009-02-05T11:06:05","slug":"support-management-escalation","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/05\/support-management-escalation","title":{"rendered":"Support Management Escalation"},"content":{"rendered":"<p><a href=\"http:\/\/www.redhat.com\/support\/process\/production\/mgt_escalation\/\">Red Hat Management Escalation Contacts<\/a><\/p>\n<p>Wow. &#8220;Need to raise a concern to Red Hat Support management? Use the contact information.&#8221; These are all contact details (work, mobile, and email) of directors, and senior managers from Global Support Services, at Red Hat.<\/p>\n<p>I value this openness. I value good customer service. I wonder how many calls or emails management actually gets, though, from irate customers? <\/p>\n<p>This should be a model for all support organisations, no matter how large or small.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Red Hat Management Escalation Contacts Wow. &#8220;Need to raise a concern to Red Hat Support management? Use the contact information.&#8221; These are all contact details (work, mobile, and email) of directors, and senior managers from Global Support Services, at Red Hat. I value this openness. I value good customer service. I wonder how many calls [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[707,173,706,284,653],"class_list":["post-1306","post","type-post","status-publish","format-standard","hentry","category-general","tag-escalation","tag-management","tag-red-hat","tag-redhat","tag-support"],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/p4vJD-l4","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=1306"}],"version-history":[{"count":1,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306\/revisions"}],"predecessor-version":[{"id":1307,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1306\/revisions\/1307"}],"wp:attachment":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=1306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=1306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=1306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}