{"id":1317,"date":"2009-02-13T01:40:28","date_gmt":"2009-02-13T06:40:28","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=1317"},"modified":"2009-02-13T01:40:28","modified_gmt":"2009-02-13T06:40:28","slug":"zappos-and-culture","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2009\/02\/13\/zappos-and-culture","title":{"rendered":"Zappos and culture"},"content":{"rendered":"<p>Loic Le Meur <a href=\"http:\/\/www.loiclemeur.com\/english\/2009\/02\/zapposcom-ceo-tony-hsieh-explains-in-a-bathroom-how-he-reached-1billion-in-sales.html\">published<\/a> an interesting <a href=\"http:\/\/www.youtube.com\/watch?v=WZpU8oIT8tM\">video interview<\/a> with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas &#8211; OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is &#8220;POWERED by SERVICE&trade;&#8221;).<\/p>\n<p>I planned on summarising it, but the folk over at ReadWriteWeb did a good job, so go forth and read: <a href=\"http:\/\/www.readwriteweb.com\/archives\/zappos_ceo_talks_culture_fit_a.php\">Zappos CEO Talks Culture Fit and the Important of Creating a &#8220;Wow&#8221; Experience<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Loic Le Meur published an interesting video interview with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas &#8211; OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is &#8220;POWERED by SERVICE&trade;&#8221;). I planned on summarising it, but [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[549,173,724,174],"class_list":["post-1317","post","type-post","status-publish","format-standard","hentry","category-general","tag-culture","tag-management","tag-tony-hsieh","tag-zappos"],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/p4vJD-lf","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=1317"}],"version-history":[{"count":2,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317\/revisions"}],"predecessor-version":[{"id":1319,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/1317\/revisions\/1319"}],"wp:attachment":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=1317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=1317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=1317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}