{"id":192,"date":"2004-08-06T08:15:44","date_gmt":"2004-08-06T13:15:44","guid":{"rendered":"\/?p=192"},"modified":"2004-08-06T08:15:44","modified_gmt":"2004-08-06T13:15:44","slug":"knowledge-banks","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2004\/08\/06\/knowledge-banks","title":{"rendered":"Knowledge Banks"},"content":{"rendered":"<p>This is what I proposed we startup back in the day when we <a href=\"https:\/\/www.bytebot.net\/blog\/archives\/2004\/03\/05\/meetings-policy-meetings\">planned<\/a> for national Linux roll-out&#8217;s. MAMPU have got their <a href=\"http:\/\/oscc.org.my\/\">OSCC Knowledge Bank<\/a> ready, and it sure seems neat. Will this survive? Will this be used?<\/p>\n<p>Whatever you may say, Apple has a good <a href=\"http:\/\/kbase.info.apple.com\/index.jsp\">knowledge base<\/a> &#8211; information in one central location is very <strong>important<\/strong>. Even Microsoft got it <a href=\"http:\/\/support.microsoft.com\/default.aspx\">correct<\/a> (even though some of the information they place there is laughable at). Red Hat have <a href=\"https:\/\/www.redhat.com\/apps\/support\/knowledgebase\/\">one<\/a> too.<\/p>\n<p>Which major open source project has one though? A good support knowledge base is integral to making your software work for end-users. I tried with OpenOffice.org &#8211; many different &#8220;leaders&#8221; with different vested interests (merging up to 3 sub-projects was never going to be easy). That&#8217;s okay, Fedora can start off the <em>right way<\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is what I proposed we startup back in the day when we planned for national Linux roll-out&#8217;s. MAMPU have got their OSCC Knowledge Bank ready, and it sure seems neat. Will this survive? Will this be used? Whatever you may say, Apple has a good knowledge base &#8211; information in one central location is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-192","post","type-post","status-publish","format-standard","hentry","category-general"],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/p4vJD-36","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":0,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/192\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}