{"id":2548,"date":"2012-10-20T04:14:45","date_gmt":"2012-10-20T09:14:45","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=2548"},"modified":"2012-10-20T04:14:53","modified_gmt":"2012-10-20T09:14:53","slug":"the-state-of-e-commerce-payments-in-malaysia-still-terrible","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2012\/10\/20\/the-state-of-e-commerce-payments-in-malaysia-still-terrible","title":{"rendered":"The state of e-commerce payments in Malaysia: still terrible"},"content":{"rendered":"

Today I tried to checkout RM450 using iPay88<\/a>. They only accept Visa or MasterCard credit cards, so I pulled my wallet out.<\/p>\n

I thought I would use the Citibank card today. I got sent to an error page. So I clicked the back button to head back and thankfully this worked.<\/p>\n

\"Error<\/a><\/center><\/p>\n

I dug further and found a Direct Access card. I have to choose an issuing bank and now had to think a little harder to figure out that this card belongs to CIMB. I was sent a code via USSD verification which was valid for a mere 3 minutes. I had to run to my phone which was charging upstairs and run back down to make the transaction.<\/p>\n

Later I see an SMS from Citibank giving me my OneTime PIN that is valid for 4 minutes. I never even got the chance to use it.<\/p>\n

Now, lets say I was the average consumer.<\/p>\n

    \n
  1. What would I have done with the error page?<\/li>\n
  2. How would I have reacted to seeing one design then seeing the iPay88 page? Seems close to an attack. Stripe<\/a> doesn’t have this problem.<\/li>\n
  3. How quickly would I have retried the same credit card before I gave up on the online purchase?<\/li>\n<\/ol>\n

    Anecdotal evidence from several online stores that I’ve been involved in suggests Malaysians are a patient bunch. They try up to three times for a credit card transaction before abandoning the cart<\/em>. Some will email because its clear they really want the item. Most truly just give up.<\/p>\n

    E-commerce is slated to be big. But fixing payments should be crucial.<\/p>\n

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