{"id":3113,"date":"2015-09-16T13:11:46","date_gmt":"2015-09-16T18:11:46","guid":{"rendered":"http:\/\/www.bytebot.net\/blog\/?p=3113"},"modified":"2015-09-16T13:11:46","modified_gmt":"2015-09-16T18:11:46","slug":"what-has-happened-to-dells-online-shopping-experience","status":"publish","type":"post","link":"https:\/\/www.bytebot.net\/blog\/archives\/2015\/09\/16\/what-has-happened-to-dells-online-shopping-experience","title":{"rendered":"What has happened to Dell’s online shopping experience?"},"content":{"rendered":"

I tried to buy a Dell laptop in Malaysia. The old way was such that I would place the order online, and checkout with my credit card. A process that would take 10-15 minutes.<\/p>\n

The new way? Configure it, and call up someone at Dell. They then send you an email within a few hours. You are meant to then go pick it up at a distributor<\/a>, and pay them via cheque or cash. No more credit cards.\u00a0<\/p>\n

So I walked to the Lenovo store in MidValley. Plonked down my credit card (an Amex was accepted; and there was no extra 2% charge like you may get at Low Yat), and walked away with a Lenovo laptop, with the same 3-year next day on-site business warranty. I think I even saved some money compared to the Dell that I was speccing out.<\/p>\n

I have to admit that this is a step back for Dell in Malaysia. The contrast to Apple? It takes about 5 minutes to configure everything and just make payment online. It\u2019s that easy. Even many of the monitors I used to enjoy buying now basically say \u201ccall dell<\/a>\u201d. This can\u2019t be a good way to move the company forward, eh?<\/p>\n","protected":false},"excerpt":{"rendered":"

I tried to buy a Dell laptop in Malaysia. The old way was such that I would place the order online, and checkout with my credit card. A process that would take 10-15 minutes. The new way? Configure it, and call up someone at Dell. They then send you an email within a few hours. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1,1405],"tags":[213,718,137],"class_list":["post-3113","post","type-post","status-publish","format-standard","hentry","category-general","category-malaysia-thoughts","tag-dell","tag-lenovo","tag-malaysia"],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/p4vJD-Od","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/comments?post=3113"}],"version-history":[{"count":1,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113\/revisions"}],"predecessor-version":[{"id":3114,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/posts\/3113\/revisions\/3114"}],"wp:attachment":[{"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/media?parent=3113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/categories?post=3113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bytebot.net\/blog\/wp-json\/wp\/v2\/tags?post=3113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}