Zappos and culture

Loic Le Meur published an interesting video interview with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas – OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is “POWERED by SERVICE™”).

I planned on summarising it, but the folk over at ReadWriteWeb did a good job, so go forth and read: Zappos CEO Talks Culture Fit and the Important of Creating a “Wow” Experience.


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