Colin Charles Agenda

Cancelling Basecamp? They issue refunds!

I was really impressed by cancelling my Basecamp account — they have an interesting refunds page. Keep in mind that it wasn’t Basecamp that I didn’t enjoy using (I love the entire suite); projects that I had used it for were pretty much over, so I just wanted to export the data, verify it was good, and then stop using it. Most of what I do can be done quite easily in OmniFocus, OmniOutliner, and Evernote (and there is Google Drive for collaboration). Chat has mostly been outsourced to Slack.

Anyway, long story short, I opted to cancel my account recently. I was pointed to the refunds page. I learned this:

If you forgot to cancel Basecamp a couple months ago, and you haven’t used Basecamp since then, we’ll give you a full refund for a few back months. No problem.

Wow. So I emailed their support, and it turns out they can provide refunds for up to six months if you didn’t use Basecamp much (yes, they also do partial refunds). This is amazing. I’m not sure how confident any other SaaS company is when it comes to refunds, but this puts the customer first, and Basecamp gets it right.

Next time I have a project, I will signup at Basecamp, with confidence.