Archive for the ‘Business’ Category

Online photo printing comes to Malaysia – why not harness the Flickr API?

Found a cool Malaysian company, eoe. They apparently have physical stores, but what’s cool about them is online printing of photos — something which I believe is totally new in Malaysia.

They’re cheap – RM0.30/4R print. They’re even trying the viral marketing thing – get bloggers to write about them (no, I am not participating) in exchange for free photos.

I might try there services at some stage, but not today. Why? Because I have to upload photos through my browser. Their “Easy Upload” app displays a silly message saying they don’t support Firefox (so I don’t get the fancy pants editing of images, et al.).

<free advice>If they want to be a smarter Malaysian company, they would partner with Flickr, and harness the Flickr API, so that people can make easy prints from Flickr. After all, advertising for Flickr is already done for free, thanks to Maxis (they love advertising Flickr and how easy it is to use on their phone network). Printing images that are already there, rather than re-uploading (with slow, unreliable Streamyx) will make a whole lot more sense. Besides, each photo coming out of my camera, is probably 5MB in size — so I’ll pass.</free advice>

Here’s wishing Eoe much success, and hope they partner with the likes of Flickr, or just harness their darned API, for easy printing.

Starbucks with two free wifi APs

I’ve been noticing that more and more Starbucks outlets are not just having the “timezone” wireless access point any longer, but also having one named “Starbucks”. Timezone is available for free, without registration (except in KLCC’s concourse), however, the Starbucks AP is provided for by MOL AccessPortal.
MOL Access Portal at Starbucks...
They’re quite annoying. They make you watch an ad for 30 seconds, before granting you “free” Wifi (in exchange for some information).

The real problem? I run Flash Block in Firefox, and don’t see the ad playing! In fact, once that ad is done with, and you’re done registering (that seems to be a one-off process), you are shown a five-columned website, in where you see relevant information about Starbucks, however, there are three columns that are also blocked via Flask Block (the ads!).

Maybe I’m not the ads target market. Then again, browsers don’t come built-in with ad blockers, or flash blockers, so this probably doesn’t affect majority of the people showing up at Starbucks. I wonder how effective the 30 second ad actually even is?

For folk going to Starbucks, its a win all the way. Two access points, double the chance of having faster Internet. For those going to Coffee Bean? Sigh, Airzed, you’re losing out… For those in other countries where Starbucks makes you pay for the Internet (I’m looking at you America [t-mobile] and Australia [horrendously expensive Telstra]) – you’ve found another reason to move :-)


On another note, I’ve noticed that from February 1 – April 13 2009, Starbucks is running a loyalty program, that rewards you after buying seven tall cups of any beverage – you get the eight one free. Starbucks isn’t normally into these loyalty goodies, so I’m guessing they want to keep you loyal during the down economy (besides, coffee at the mamak is averaging RM1.50-1.80 now).

Zappos and culture

Loic Le Meur published an interesting video interview with Tony Hsieh, CEO of Zappos.com, an online shoe sales site (that serves the Americas – OK, they have international shipping, but the rates are pretty expensive), that prides itself in excellent customer service (even their tagline is “POWERED by SERVICE™”).

I planned on summarising it, but the folk over at ReadWriteWeb did a good job, so go forth and read: Zappos CEO Talks Culture Fit and the Important of Creating a “Wow” Experience.

Support Management Escalation

Red Hat Management Escalation Contacts

Wow. “Need to raise a concern to Red Hat Support management? Use the contact information.” These are all contact details (work, mobile, and email) of directors, and senior managers from Global Support Services, at Red Hat.

I value this openness. I value good customer service. I wonder how many calls or emails management actually gets, though, from irate customers?

This should be a model for all support organisations, no matter how large or small.

Digital Media Consumers

An online survey (500 Malaysians, all online already, and in total, it was 26,000 amongst the countries surveyed) by The Nielsen Company, showed that Malaysians ranked fifth amongst 52 countries for being digital media consumers. The stats (with more from the NST):

  • Malaysians ranked third globally for those that spent more than 20 hours a week watching streamed or downloaded content from the Internet – translation, Malaysians bittorrent a lot, or are in love with YouTube. Video in Malaysia is big, clearly.
  • 53%/41% played(streamed, even)/downloaded video/movie/audio/game content online in December 2008. Translation? The ones with 1mbps broadband lines are streaming YouTube content… How about a local video sharing site, or a local site with content?
  • 85% got on their computers, while only 77% turned on their TV sets – translation, if you’re not advertising online or your media buyers don’t know how to deal with it, its time to find new ones
  • 4% download movies/movie clips more than 30 times in a month – that means about 7.5 TV series that they’re following, or less, but with movies thrown in – eep, no advertising seen
  • 8% download music or other audio files more than 30 times – since there’s no iTunes music store in Malaysia, its probably entirely illegal content

So its skewed. With a broadband penetration rate of about 18% only, they asked the choir, and the results aren’t too surprising. I predict we’ll see more people online in the results of the June/July survey, as we face this economic slowdown, and more people buckle up, stay at home, and still live their lives.

Tab roundup for December 2008

Om Malik’s blog design, and themes as a business
I stumbled upon Om.Is.Me…, Om Malik’s private blog, and was taken away by the design. For one, its hosted at wordpress.com (something I’m thinking I might do at some stage, if it was less rigid). But more importantly, what I noticed was the design – I was really taken away by the blog theme. Its designed by GNV & Partners, and it looks snazzy.

Is there big business in Wordpress themes? If their website was in English, I’d be a little more interested… Largely because I have to theme at least two Wordpress sites in the near future, and I’m not looking forward to mastering CSS, etc.

What do custom Wordpress themes go for? How many folk pay for themes?

Hackerspaces
Found this via Twitter (thanks @achitnis), and it Hackerspaces reminded me a lot of coworking. When in Melbourne, I always pined of a co-working space (I believe, Joe’s Garage came close to it – upstairs, anyway). Now that I’m in Kuala Lumpur a lot more, I am wondering if a warehouse somewhere, might make sense…

Cybercafes in Japan, offering physical addresses to the homeless
Read Cyber cafe offers address to homeless. I didn’t know that cybercafe’s in Tokyo gave away a free email address (maybe they don’t, but they might give you access to one), but I was impressed that comic books and unlimited beverages were a norm. Kudos to Cyber @ Cafe offering long-term lodging and an official registered address (important, when PO BOXes aren’t acceptable or you’re homeless).

Takemitsu Karitachi, used to sleep on park benches, but he doesn’t have to anymore:

This simple service is vital for the 50 semi-permanent residents of the cafe, many of whom have taken refuge here after being laid off abruptly during the current recession.

Takemitsu Karitachi, a contract worker at a nearby factory, is one of the many people who have been sleeping at the cafe every night for the past two months since he lost his office job and his apartment.

Karitachi, who used to roam the streets and hopped between various Internet cafes for months, says he is now relieved to have found a more permanent home — even if it’s a cubicle just slightly bigger than the back seat of a car.

BMW India sales records
It stunned me when I found out that in 2007, BMW only sold 1,338 cars, and in 2008, plans to sell 2,800 units. The sales ratio between the BMW 5 and 3 series is 55:45 (so the one’s buying a BMW, actually have a lot more disposable income than one would think).

I don’t know the cost of a BMW in India, but if its prohibitively expensive as it is in Malaysia (what is it, up to 300% excise duty?), I’m surprised the numbers are a lot lower. Seeing a BMW (or a Mercedes) on the road in Malaysia is very common – yuppies are driving 3-series cars (BMW 320), straight into their first management job, willing to fork out RM220,000+, and paying it off over seven or nine years.

Lucky for me, I don’t think of a car as a status symbol (and think that people that do, are rather daft).

After Credentials
Read Paul Graham’s After Credentials. It is probably his best essay in recent time, and its very pertinent to those living in Asia.

Not only in South Korea, but in most parts of Asia, education is touted as being very important. Quotes like “In our country, college entrance exams determine 70 to 80 percent of a person’s future,” don’t surprise me. Paul thinks its old fashioned – I tend to agree. Today’s universities are not more than cram universities.

The problem comes when parents use direct methods: when they are able to use their own wealth or power as a substitute for their children’s qualities.

Let’s think about what credentials are for. What they are, functionally, is a way of predicting performance. If you could measure actual performance, you wouldn’t need them.

This doesn’t work in small companies. Even if your colleagues were impressed by your credentials, they’d soon be parted from you if your performance didn’t match, because the company would go out of business and the people would be dispersed.

In a world of small companies, performance is all anyone cares about. People hiring for a startup don’t care whether you’ve even graduated from college, let alone which one. All they care about is what you can do. Which is in fact all that should matter, even in a large organization.

The whole article is interesting. There is a good analysis of the big company versus small company paradigm, as well as the fact that people want instant (and not deferred) rewards.

I predict that within Asia, in the next two decades, hiring based on your after credentials (first bachelors, then masters, possibly doctorate eventually), are going to be a thing of the past.

Lawyers use Facebook to serve notices
Via The Age:

Canberra lawyers have won the right to serve legally binding court documents by posting them on defendants’ Facebook sites.

In a ruling that could make legal and internet history, a Supreme Court judge ruled last week lawyers could use the social networking site to serve court notices.

Email and even mobile phone text messages have been used before to serve court notices, but the Canberra lawyers who secured the ruling are claiming service by Facebook as a world first.

“The Facebook profiles showed the defendants’ dates of birth, email addresses and friend lists and the co-defendants were friends with one another,” a spokesman for the firm said.

On perfumes, and smell
This is interesting, The scent of a man. Very captivating, here are a few select quotes:

They already knew that appropriate scents can improve the mood of those who wear them. What they discovered, though, as they will describe in a forthcoming edition of the International Journal of Cosmetic Science, is that when a man changes his natural body odour it can alter his self-confidence to such an extent that it also changes how attractive women find him.

They found that those who had been given the commercial fragrance showed an increase in self-confidence. … What was surprising was that their self-confidence improved to such an extent that women who could watch them but not smell them noticed. They were, however, unable to distinguish between the groups when shown only still photographs of the men, suggesting it was the men’s movement and bearing, rather than their physical appearance, that was making the difference.

Perhaps the greatest takeaway was: “The sexes themselves smell different, too, and women can glean information about a man’s social status from his smell alone.”"

Women can smell success?


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