Colin Charles Agenda

Piracy is a big deal in Malaysia. Apparently, piracy is causing greater losses for the software industry, and is a billion ringgit problem. The piracy rate is 59%, which is below the regional average of 61%. Wow!

The Business Software Alliance (BSA) hates piracy. They’ve even setup an informative site, titled B4USurf. Its great to see that they run Apache, on CentOS, and are powered by PHP and CMS Made Simple. They however, don’t at any point in time mention opensource in all their information. Of course I understand why – the BSA themselves shouldn’t like opensource.

However, the Domestic Trade and Consumer Affairs Ministry plans to increase public awareness to buying only original software. They’ll also touch on the downside of pirated products. Will they then not talk about opensource software?

Its all fine and dandy to create an open source conference for advocacy purposes, but if we’re still doing advocacy after so many years, something must be amiss. Maybe enlisting help from other ministries, tacking on information campaigns organised by the Domestic Trade and Consumer Affairs Ministry might make sense, no?

Seeing ads that tell you to buy original software, just falls on deaf ears. Show them alternatives. Show them that there is no need to buy original software, after all, open source software is free (as in bebas, not necessarily percuma).

When I was in Bangkok, Thailand recently, I received really good information from John Berns, one of the organisers of BarCampBangkok3. He told all out-of-town guests, that you have options for data, with regards to phone SIMs (which you can procure for less than 100 Baht, and topups range from 50, 100 and 300 Baht – cheap!):

If you want to get EDGE/GPRS data service, buy a One-2-Call SIM, it’s easy to set up and you can get 20 hours of EDGE/GPRS for B100. To subscribe, just dial *138 and follow the voice menu.

In Malaysia, prepaid broadband is not simple. Until now, it seems. I quote, from the article Driving mobile broadband to tourists:

Celcom Broadband Prepaid plans are available for RM20 for a week’s worth of unlimited Internet connections while RM6 will buy you 24 hours of unlimited connectivity. The connection speed is up to a maximum of 384 kilobits per second.

RM20 for a week’s worth of unlimited Internet access, that gives you 384kbps. That’s cheap! For a month, that is a meagre RM80, much cheaper than Maxis’s Broadband offering (albeit at a higher speed, but the service quality is horrendous) at RM138.

How is Celcom Broadband? Does it work well? It seems like they’re about the only provider that I have not subscribed to, and this prepaid deal is making me want to check it out. (Their website on the other hand is a complete useless hunk of Flash, that even MacOSX dislikes.)

Point to note: in Thailand, getting a SIM card is easy, you just buy it off the shelf. In Malaysia, they require ID checks, and an address (I’m sure a hotel’s would suffice, and a passport would do), as they need to add it to a centralised database, to track your naughty behaviour ;-)

The last time I was in Singapore, I also noticed something similar from M1: M1 Prepaid Broadband. 3 days of usage, up to 7.2mbps, and topup’s are SGD$18 for 3 days, and SGD$30 for 5 days. The card itself costs SGD$18. Very nifty (there was a promo for a little over a hundred bucks, you could even pick up an unlocked HSDPA modem!). Where else can I get prepaid broadband, on the cheap?

You own a modern phone? You own an iPhone? You definitely want something like this, considering you’ll find the location based services useful, as well as making use of the assisted GPS unit to find your way around. Looks like Thailand, Malaysia and Singapore have their bases covered for the mobile data warrior.

Apparently, the whole idea behind registering bloggers is coming back. The esteemed Information, Communications and Culture Minister, Rais Yatim stated:

“The idea is good, but we have to see it from the legal aspects and from the aspect of freedom of Internet use.”

What is this? A world of X-Men, where there are mutant registrations, in where the special powers are that of questioning the current administration and providing a more balanced (or biased) view of the political scene? Ptff.

Curious I am, about the Multimedia Signature Act. I don’t think anyone in their right minds, is interested in registering the fact that they write a blog. But its great to see the threat of bloggers so mainstream, that they’ve been talking about registration for at least two years.

The good news – the website to track economic stimulus funds in Malaysia is now ready. Check out: Rangsangan Ekonomi Malaysia.

Even better news, they used an open source software solution (Joomla!) to make that website happen. So mad props go out to them.

Only thing that irks me? Its all in Bahasa Malaysia, with no translation in English.

Executive summary: If you make a mistake in your e-filing for taxes, you have to print out the tax form, submit supporting documents, write a cover letter, and send it over to the tax office, anytime after the tax madness of pre-April 30, is over. Read on, for the tale.

So, if you’ve been following my tweets, you know I’ve been a little under the weather lately. Plus I just flew back from San Francisco. No, I do not have swine flu, its just sinuses acting up. Nonetheless, the government of Malaysia’s, Inland Revenue Board (LHDN/Hasil/tax office) doesn’t believe in excuses, and had set an April 30 deadline (showing them my passport, I doubt would have been any help).

Much like Suanie, this is my first year of filing taxes. I thought I’ll try the e-Hasil method, which is basically e-filing, right in your web browser.

First up, the system is available in English. OK, the content is mostly available in English (its filled with Bahasa Malaysia at the top, with the English text, in small print), and the buttons are all in Bahasa Malaysia, but you can guess what needs to be done.

Getting my e-filing PIN was easy. I just went to a very crowded LHDN office, and asked the nice lady over the counter. I’m surprised she engaged with me, entirely in English, without any complaint. I got my Tax ID, my e-filing PIN number, and some instructions.

Upon going home, I attempted to get it all working. Its pretty easy, if you can get connected to the site (I ended up tunnelling my traffic – and Gareth warns that the servers do crash). It really did take less than 15 minutes. I just input my salary, how much I could deduct (charity, books, and medication for parents — who knew sporting equipment counted too? Time to buy some this year.)

And then, the next day, I realise I had made a boo boo. I had not input the maximum deduction for EPF. Why? Because the software didn’t translate it properly, and it did only say “KWSP”, not “EPF”. So there’s a RM6,000 deduction, making my taxes not seem in order (in a way that benefits me, might I add — this should add to my refund).

The site, is all written in ASP. There definitely are some checks, via JavaScript in some fields. It works fine using Firefox on Windows, Mac OS X, and Linux (I got to test it all — my parents too, decided to go the e-filing route this year).

Now, noting that there is already some JavaScript, why not, at the field which asks you about EPF (or KWSP as they put it), there be an alert? After all, if you’re paying taxes, you’re definitely paying for contributions to your retirement, to the EPF/KWSP.

To make matters worse, once you’ve submitted the form online, and “signed” it, you can’t amend it. I called up the Shah Alam office (because all other numbers went to hell), at 03-55103202, to ask for help. I must shout out to Twitter user, @derekw who had already emailed the tax office before with regards to a similar question. His email to me, was really useful.

I got transferred three times before I got to someone that spoke English to me. His instructions were simple: write a cover letter, state your case, attach the print out of the tax return, plus attach the document(s) required to support your claim. In my case, the nice bloke told me to just write the cover letter, and attach my EA form, which comes from my employer. And he said, don’t bother doing it now, just do it anytime next week (or later, even), since the offices are all too crowded now.

So, that’s been my tax tale. How can all this be improved? What’s good, what’s bad?

• Good: it works with Firefox. It also seems to be cross-platform. It could be worse — like some Windows based software, that will make you vomit
• Bad: its written in ASP, and uses Microsoft technology (Windows 2000, IIS 5). Spending money of the rakyat should be wiser, and using proprietary software, is bad.
• Bad: servers need to scale. Failing, or being slow, under traffic, is just unacceptable. You don’t need “extra” machines, so maybe some form of scale-to-cloud, during peak season.
• Bad: there are some checks now, with JavaScript, but there should be more checks on mandatory things (case in point, my EPF problem)
• Good: Its bi-lingual.
• Bad: the English interface needs improvement. Buttons need to be translated properly
• Bad: editing your tax returns, should be available, till the deadline, in the respective year
• Good: PDF’s are generated of your receipt, as well as your tax form

Again, thanks to the Twitterverse being helpful: @ShaolinTiger, @derekw, @kamal, and @mikefoong. In other news, I can heartily recommend you read: Why should we pay income tax to the BN? and the running commentary there, as well as on Suanie’s post.

I don’t know if this is the right use of Facebook, but Malaysia’s Deputy Higher Education Minister Datuk Saifuddin Abdullah has decided that a good thing to do, is to be online, on the first and third Wednesday of every month, from 10-11pm (so he’s working nights), on Facebook, so that he can probably participate in a Facebook chat with students.

He mentions “Facebook messaging”, and its unclear if he plans to add students as his friends, to then get them chatting, or if he just wants to receive “email” via Facebook? Or is it a good way to get information about students that are griping to the minister, and mark the troublemakers out?

Who’s to say. Whatever it is, I don’t think Facebook is the right platform for this sort of thing, but kudos for trying to be hip.

It always makes me smile when I see headlines like this: iPhone can boost mobile data business: Maxis. Lets decompose the article. (And yes, the answer is still that you shouldn’t buy a Maxis iPhone 3G.)

“We are seeing exponential potential in mobile data growth. With the launch of iPhone, I think it will strengthen Maxis’ competitiveness,” chief marketing officer Matthew Willsher said in Kuala Lumpur yesterday.

What it means: Lots of people like mobile data. New phones practically demand it, otherwise you might as well buy a cheap as chips phone, that only makes and receives phone calls, and has a non-colour screen. The chief marketing officer continues to say that the iPhone will “strengthen Maxis’ competitiveness”, which means that they will get more mobile data subscribers yes. But they will all complain at the lacking quality of service. Its fine and dandy that there is a 3.5G network, but if each cell can only take a certain capacity (in terms of bandwidth), what happens in areas where things are oversubscribed?

So far, more than 1,000 units of iPhones have been booked and Willsher said the initial booking numbers have “exceeded expectations”. However, the company did not want to reveal its actual booking numbers.

What it means: There are over a thousand idiots (some tell me its mostly Maxis staff and partners, since Maxis provides hefty staff discounts) who purchased the phone. This after the announcement that there is to be an iPhone OS 3 sometime really soon, and the heavy, mostly accurate speculation that there will be a new iPhone coming out sometime in June. It also seems that Caller ID doesn’t work out of the box and will require Maxis to update the software themselves (how true is this, I have no idea). But the chief marketing officer is right, 1,000 units being booked and snapped up, really does exceed expectations — I expected Malaysians to be a lot that valued their money a lot more.

Industry sources revealed that Maxis may have ordered as many as 150,000 units of iPhone 3G, as part of the conditions to bring the phone into the country. Willsher also declined to comment on this.

What it means: Wow. 150,000 units of a product that is to become obsolete within the next few months? Especially noting that it may not be exclusive to Maxis?

What’s the appeal of the iPhone? The AppStore. The iTunes Music Store. Not being able to have the music store seems like a big boo-boo towards Apple/Maxis.

And just in case you made it this far, read Jeff Ooi’s rather satirical piece Cut Maxis from broadband, please! When it works, its usually a breeze — when it doesn’t, its mighty annoying. Sadly, its usually not working… i.e. probably lacking capacity.

So Maxis’ mobile data business will be boosted – chances are lots of people are locked in for a year or two, and even if the service sucks, paying the penalty of quitting early, will probably derail most folk. Let’s see how they flog off the remaining 149,000 units in the next few months ;-)
(and no, no amount of advertising on blogs [I'm looking at you Nuffnang], and getting funny man Kenny Sia to write about it will help – read the comments, it seems at least his readers are smart!)

The Home Ministry has decided to censor opposition newspapers like Harakah (by PAS) and Suara Keadilan (by Keadilan/PKR?) for a period of three months, with immediate effect, since their reporting is “wrong, sensational and sensitive in nature”. Malaysiakini also reports that DAP’s Rocket is having issues renewing its annual publishing permit, as well.

Why do I get the feeling that its just another slap in the face for the BN-led government. After all, before this hoopla, I’d have never read these dailies. I probably still wouldn’t.

However, if you did, there’s a good chance you’re going to read them online. HarakahDaily.Net and Suara Keadilan are all online, and free for all to read. The latter even comes with an RSS feed. DAP’s Rocket doesn’t seem to be online yet, but Lim Kit Siang himself is an active blogger.

The BN-led government will retort saying “but everyone reads it in print” (which is what they can control). Nay. Now, those that don’t get the print versions, will get information from their friends that read the online versions. Soon, you’ll get a scenario like Chinese whispers, which will probably only anger more people.