Archive for the ‘General’ Category

Cyberwar for politicians: Overview of Tun Faisal’s statements

I read this and was really angry. Then I realised a David Arquette (by way of Buddhism) quote: “Anger is like drinking poison and expecting the other person to die.” If the opposition can use new media, I guess so can the incumbents. Anyway, let’s decompose the statements as reported in the article…

KUALA LUMPUR, July 18 – In mid-2009, Umno Youth held a course in online media for its grassroots leaders in Kuantan. The names of a few prominent bloggers drew blank stares.

“Only 10 per cent (of those present) were familiar with those names,” the youth wing’s new media chief, Tun Faisal Ismail Aziz, told The Malaysian Insider. “Some didn’t even have email.”

Statement seems incoherent. They held a course about online media for their grassroots leaders in Kuantan, and they didn’t know about popular bloggers. In fact I don’t really care about popular bloggers – most of them have their own take, spin it ways they feel like it, and don’t understand what journalism is, i.e. reporting the facts. I get my newsfeed from The Star (News->Nation), The Malaysian Insider, and Malaysiakini. A mix of that helps keep me informed.

Some didn’t have email? Well this is the UMNO problem. Postmen run as members of parliament. I could probably run with more examples, but I don’t have hard facts to back them up, and I hate hearsay. The opposition tend to be professionals, which is why I prefer them (truth be told, I’d probably vote an ape in as well, just for shits and giggles).

Who is Tun Faisal Ismail Aziz? According to his Facebook profile, he is the Special Officer to the Home Minister at the Ministry of Home Affairs. So he advises kris-waving Hishammudin. Its also clear he has a media unit that he’s heading with UMNO Youth – the cybertroopers.

The media unit that Tun Faisal heads, formed after accepting that “80 to 90 per cent” of those online were anti-Barisan Nasional (BN) in the landmark Election 2008, now claims that despite having to catch up to Pakatan Rakyat (PR) in the “cyberwar” for the hearts and minds of young and urban voters, it is now ready for a general election expected within the year.

80-90% online are anti-BN? As of June 2009, the stats show there are 16,902,600 Internet users in Malaysia. Thats some 65% of the population of a little over 26 million people. In fact, rough stats show that Malaysia has 11,303,040 Facebook users, which covers some 43% of the population and some 67% of the online population of Malaysia.

Key points to note: Malaysians that are online, not all can vote. And these statistics are misleading — counting mobile phone users possibly, people with multiple Internet accounts, etc. Don’t forget a lot are Malaysians living overseas, either as students or residents whom are looking for greener pastures.

However, Tun Faisal, a member of the Umno Youth executive committee, believes that despite having guns primed, the unit needs the government to provide it with bullets.

Bullets. Is this cash? Is this information? Considering the information sucks to begin with, one can only presume its cash to pay cybertroopers.

“Most young and urban voters perceive the mainstream media as pro-government, so they are automatically prejudiced against it,” said Faisal. “So we have to bring the debate online.

The mainstream media is pro-government. The recent Bersih 2.0 rallies show that. In fact, its not just young voters that have such a perception. Its the adults too. Admittedly my sample-size is urbanites, and the opposition clearly needs to figure out how to get the word out to non-urbanites. Years of misinformation from the Ministry of Truth (aka Home+Information ministries) has generally made everyone not believe mainstream media.

Bringing the debate online is a good thing. Why? Two sides of the coin. Comments, people responding in the open, etc. If people are willing to get the “bigger picture”, they can. Is the public ready for this though? Not many people spend time getting more information. They take things at face value.

“But the problem is getting info from the government to counter the lies from the opposition. How can we fight claims from them and journalists when we don’t have more info than them?” he said.

I’m sorry. How can any one party have more information about the ruling party? Freedom of information bitches! This centralised distribution of information (that the mainstream media has continually executed) is what people do not want! People want free & fair reporting. All journalists present, representing facts. Not opinions. Not lies. Not spin.

BN had its nose bloodied at the 12th General Election in urban centres such as the Klang Valley and Penang, ceding its customary two-thirds majority in Parliament as the opposition took a record 82 seats and, at the same time, five state governments.

But the Manek Urai by-election in Kelantan, where BN surprisingly came within 65 votes of wresting the state seat, is considered a turning point for Umno Youth in the online battle.

Umno Youth chief Khairy Jamaluddin had said that BN gained in all young voter streams, signalling a shift in young voters that was said to have backed PR heavily in 2008.

“BN gained in all young voter streams, signaling a shift in young voters”. Please continue to believe that Khairy. Believing in this would then lead to complacency, which would then lead to loss. Say it, don’t believe it. Don’t believe it until you’ve bagged your 2/3rds or decimated the opposition.

“The opposition started in 1999 after Reformasi,” Tun Faisal said. “We only started in 2009. It’s like putting university students against primary schoolkids.

Please believe that Tun Faisal. There were blogs in 1999, yes? Facebook was around in 1999? So was Twitter, right? In 1999, there were mailing lists and static websites. The BN figured they controlled the mainstream media and did not need to participate. But I’m glad Tun Faisal compared himself to a primary schoolkid — his statements reflect just that. In fact, my beautiful four-year-old cousin has more intelligent thoughts than him.

“But if you look at the results since Manek Urai, you can see that BN has definitely caught up especially with young voters.”

BN has since reversed a losing streak in by-elections, and even though PR was confident of making extensive gains in the recent Sarawak state election, BN retained its two-thirds majority in the assembly.

Tun Faisal says that one of the main factors is that his new media unit was given the mandate to strategise and coordinate online communications during these local polls.

Key takeaway? The Ministry of Truth is now not only focusing on mainstream media (radio, TV, newspapers) but also focusing on providing disinformation online. With the appropriate “bullets”, they will try very hard at spending it all on misinforming folk. Be it paying cybertroopers. Advertising. The list can go on.

“After 13 by-elections and one state election, I think we are ready to lead BN online in the next general election. But the leadership needs to have faith in us,” he said.

He revealed that in 2004, he led an Umno Youth cybertroopers unit into federal polls, at which BN claimed over 90 per cent of Parliament. But the ruling coalition’s best showing ever was followed by its worst in 2008.

“The difference was in 2004, we had a direct link to the prime minister’s department,” Tun Faisal said. “In 2008, we were left behind by the opposition, and even some pro-Umno blogs were against us.

Cybertroopers are like bloggers that write advertorials. The moment they write enough rubbish, people stop listening. That’s free advice for politicians on either side. People believe in passion. You can’t buy passion. You might brainwash someone into believing they are passionate, but eventually they will sound like a drone. A robot. And you lose your voice.

“Over 70 per cent of the issues that BN has to answer is related to government. It is unfair for BN leaders to expect party machinery to answer them unless government opens up to us,” he said.

Why isn’t the government open to the people? The rakyat? Opening up to cybertroopers is the wrong move. You’re either open or you’re not. There’s no middle ground.

With Malaysians increasingly being found online – 11.3 million on Facebook as at the end of last month – and Malay and English print circulation dropping, Umno Youth sees a return to 2004 as crucial, a belief shared by Umno vice president Datuk Seri Ahmad Zahid Hamidi last month.

Circulation drops. Why? Mainstream newspapers are really only good for wrapping up packets of nasi lemak. Or collecting dog poop for proper disposal. I can already see where the bullets (money) is going to be spent next. Facebook is going to make a lot from the current ruling party in Malaysia.

“Our target by the next election is that all division youth chiefs are on Twitter and every state have their own cyberwar team,” said Tun Faisal.

One wonders why? Every youth chief is on Twitter, yet they quote a Facebook stat above. The usage of Facebook outperforms the usage of Twitter by probably a magnitude of 10x. Tun Faisal is on Twitter, and has a blog.

What is interesting is that every state will have their own cyberwar team. Funded by bullets. How will the opposition deal with this?

I’m excited to see the fight taken online. At the same time, I wonder how fair the fight online will be. Money can buy you leverage in this Web 2.0 world. Maybe the opposition just needs to get really creative.

A Groupon before you close?

It has been nearly half a year since I last wrote anything about group buying sites.

Groupon DarabifI see Darabif everytime I’m in town. It’s the store thats been around Damansara Uptown for quite some time. I came back recently and noticed a blank spot, and Sara & I debated what was there before. Then we remembered, it was Darabif.

She had purchased a group deal for that exact store recently; 349 others bought the deal too. Darabif’s cost? RM2,722.20. Darabif earned after the discount? RM1,221.50 (at a loss of RM1,500.70). But wait, there’s Groupon’s cut which is half of what Darabif was to earn, so Darabif really walked away with RM610.75.

RM610.75 to feed 349 people nasi lemak and teh tarik for breakfast. That’s RM1.75/pax. When they usually walk away with RM7.80/pax. That deal expired June 6 2011. They’ve wound up June 30 2011 (their Facebook fan page suggests the nearest location is now Tropicana City Mall). This is the third Groupon the branch had participated in.

I asked on Twitter if anyone (especially group buying sites) had done studies to see how business fared post-group purchases. No one came back with a response. Google shows many people “studying” this phenomenon in America, with one example being: 5,722 new customers – how can I not love Groupon? However, nothing definitive.

Are you a business that has participated in a group purchase? Did you notice an increase in your customer base after the initial group buying thrill?

MyOSS 2.0 – our first meetup again!

After a hiatus of over a year, MyOSS meetups are back! It starts tomorrow, Tuesday July 12 2011 from 7.30pm – 9.30pm and is held at the awesome Mindvalley offices in Menara UOA Bangsar. We’re clearly moving with the times and we have a Facebook event page for MyOSS Meetup 2011.07: node.js co-creator Tom Hughes-Croucher.

We used to have a mailing list (which has really become general@lists.foss.org.my and ossig@lists.mncc.com.my). We’re trying to take the reboot further with Facebook Groups – check out myoss@groups.facebook.com!

Roaming data

My last few weeks have been spent in China, Korea and Japan. I’ve been roaming with my cellphone, with my data connection turned off. The question is for how long?

It’s interesting to note that in both China and Korea, you can roam, with unlimited data for about RM36/day (USD$12). This is common in Singapore, Thailand, Indonesia, Hong Kong and several other countries that have roaming agreements.

I landed in Korea and the first thing I heard? The familiar sound of Whatsapp. I’m sitting here now in Haneda, and it’s again the familiar sound of Whatsapp.

The way I see it, roaming data is becoming more affordable. It can only get cheaper.

Why is this big? The way Blackberry Messenger (BBM) has disrupted SMS amongst blackberry users is what I see Whatsapp doing as long as you have data.

Applications like Yes Life which gives you a real 018-number, and does SMS and work entirely over data? Brilliant, especially if you plan to send more than 36 SMS messages per day, or even want to entertain phone calls. Imagine forwarding your regular number not to voicemail, but to your 018 number. You pay a flat rate for data, and you enjoy really cheap call rates. Similar deals with pfingo (Singapore), PennyTel (Australia/Malaysia), and so on.

With data, you can also run Skype. That also does cheap calls and SMS messaging. Incoming calls work too via a real number, though there is no option to grab a Malaysian number.

Apps for mapping and navigation on iOS and Android? They will flourish with on-net connections, meaning there is little reason to cache.

Walking around Japan, we had a mifi, with an amazing battery life. Three connections, on-net, 6 hours! And it was close to 20mbps down, on a mifi!

I see lots of roaming companies (Flexiroam, for example) saying they provide foreign SIMs for cheap. I’d rather just always have a data connection, unlimited, for a flat rate anywhere I go. And a configured mifi. Maybe an extra portable battery pack ;)

How I watch TV/movies in 2011

I’ve been thinking about this in recent times. I like consuming media during ‘dead-time’, which helps me switch off, and feel refreshed when I have to switch back on. I think the way I’m watching stuff is next to no different from how the average Malaysian urbanite is watching stuff…

Lets divide media that I consume into two different categories: television shows (the form of a weekly series) and movies.

TV
I have a subscription to the satellite tv monopoly in Malaysia, ASTRO. I also have HyppTV via Unifi, and most channels on that are free for the first 2 years, since I was an early adopter. in theory, I have access to a lot of television shows as well as movies. I never watch free-to-air tv, despite it being available.

When I have down-time and I’m sitting at home on the couch (my weekend getaway), you can see me watching live sports (the F1 in general), catching up on CSI, NCIS, Bones, etc. I’m not religious in following these tv shows, so I don’t feel bad if I miss an episode (or ten). ASTRO takes care of this for me via Axn, Fox and sometimes Star World. Live sports is something cable is probably always going to give me, despite there being streaming services on the net.

However for shows that I do have a religious following to, say House, Lie to Me, Californication, Mad Men, I don’t catch these shows on cable tv. Why? For one, I enjoy watching these series either as soon as they come out, or back-to-back. Also, I dislike the censorship board mucking with my content (imagine a censored Californication?!?).

So what are my choices? I can wait to buy the DVD series on a per season basis on my trips to the USA. These used to be very easy when the Virgin store was open in San Francisco. When they closed, I moved on to buying things in Borders. Now even they are gone, so I have to pre-order via Amazon (which takes away the whole impulse purchase for me). Alas, this is my preferred solution, as I get to keep the DVD media for years on.

If I want to catch up with a show that all my friends are watching and talking about, it seems like my only option is BitTorrent. BitTorrent allows me to watch shows on my TV, iPad, or my laptop. And it allows me to be current. It’s flexibility.

I’ve tried rentals and purchases on the iTunes store (using my US-based account) and while the process is easier/streamlined, it’s not available in most regions.

Malaysia is commonly known for DVD sellers peddling pirated shows on disc. They cost RM8 a pop, they’re uncensored, and the quality generally varies, however you usually get a good copy. I asked on a little poll on twitter recently, and generally the tech-savvy folk have given up going to the DVD seller. He has been disrupted by the availability of fast bandwidth and BitTorrent.

I like rewarding production houses, so if I download something via BitTorrent, it’s because it’s something I enjoy, so I will buy the original DVDs when I’m in the USA. I very rarely watch these DVDs, so I’m not sure why I buy them, but maybe it’s just a sense of ensuring I’ve paid for the content I’ve pre-screened.

There are stores in Malaysia that sell original DVDs. I don’t go to them because those DVDs have been thru the hands of the censorship board, and I’m not about to pay USD$20-40 for censored content.

Movies
I enjoy the experience of going to a cinema and seeing a show on the big screen. I’ve become a bit of a cinema snob, preferring to only go to GSC Signature cinemas, as I find the rest of the seats generally too cramped. Most times the shows I catch are ok – but sometimes, the censorship board annoys me again. Recently I caught a movie titled ‘Love and other drugs’. It was so horribly censored that it took away meaning from the movie, and I was unhappy at paying for the tickets (despite getting a 1-for-1 deal thanks to CIMB).

I saw the same movie on a Lufthansa plane and it was so much better. I tend to watch a lot of movies on the plane. It’s free, and it’s uncensored. Screen sizes are getting larger, almost matching the size of the iPad in some airlines (this in coach, mind you). And I have my Bose noise canceling headphones, that work a charm.

For classics, BitTorrent seems to be the easy fix. You can’t walk into a store to buy it, and I’m almost certain the DVD peddlers have no interest in carrying such items. For movies that I really like, I automatically add it to my cart in amazon, for the next big pre-purchase.

Since I have ASTRO, I do flip channels to catch some content on HBO, Cinemax, and Star Movies. Now that they are offering some of this content in HD, I don’t mind watching a movie I’ve never seen before and might have good ratings on IMDB. Most of the time, I don’t notice heavy censorship, and when I do and the movie piqued my interest, the methods above are how I might catch it again.

Elsewhere
As you can see, in Malaysia, people are forced into using BitTorrent or visiting their pirated DVD seller.

There is no Netflix service (I used to be a Quickflix subscriber in Australia – loved the service). There is obviously no streaming on-demand service like Netflix offers in the USA. This is something Unifi is trying to do (video on demand) but the content is lacking/unappealing.

Ideally, I’d like to watch a show, uncensored, because there are ratings. Rate it, and then let the grown ups handle it.

Ideally, I’d get tv and movies on demand, via IP (IPTV is the buzzword in Malaysia for 2011 – watch that space). I can be billed at the end of the month for what I watch, and I get to keep the tv series and movies for a limited time in my library. Rather than artificial time limits, maybe a bookshelf approach as to how many items you can have on rent at any one time. And if I like it, I place an order for the DVD all via my tv. And since this is all IP based, I should be able to watch my content on my mobile phone, iPad, laptop, anywhere I am in the world, as long as I have bandwidth to spare. I should also be able to download a rented copy, so I can watch it while I’m in transit (following the same bookshelf rent method) and have no access to the Internet.

Will all this be possible in Malaysia before 2020?

DiGi’s awesome customer service

People are always in shock & awe when they find out that DiGi, one of the largest three telcos in Malaysia, had an employee that went out of their way to help me solve a problem in February 2011. So I naturally wrote to their CEO, Henrik Clausen, on Charlie’s can-do attitude. This was sent on 22 February 2011 14:35:10 GMT+08:00. I’m publishing it here so I don’t have to retell the story at bars, meetups, etc.

Dear Henrik,

As I am about to get on the same weekly call that I got disconnected from last week, I figured now is the best time to write a quick can-do note for one of your employees who went out of their way to solve my problem – Charlie Chia.

A little backstory. I’ve been a DiGi customer since March 2009, when MNP was enabled. It seemed time to become an Enterprise customer, so that was what I decided on the 10th or 11th of February 2011. My DiGi assigned provider told me that the numbers that were to be ported in would need new SIM cards but the current DiGi numbers should be fine.

On February 14, he was rather frantic that the DiGi SIMs also needed to be changed, but there was no way he could pass me the SIM cards then. On February 15 at about 4.30pm while I was on a conference call, my line went dead it just said “emergency calls only”. It was a public holiday of some sort, but I work most times when I’m in the country (I’m sure you understand running a business is tough and requires commitment).

I tweeted at about 5pm, thinking nothing of it. The @DiGi_Telco account seemed to also be on vacation. But what happened later was what was most amazing. Twitter user @CharlieChia told me that he will solve this problem for me, and by about 10.15pm or so, he brought the SIM card to me at Royal Oak in Jaya One, where I was wrapping up my second last meeting for the night.

Now that is service. And a total Can-Do for Charlie Chia

On the morning of the 16th February, I received all the other SIM cards for my accounts. All is well. We’re happy DiGI Enterprise customers now

And I am your loyal evangelist, because I cherish good service, and I ensure it is rewarded


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