Posts Tagged ‘eTRS’

In Singapore, getting your GST back is efficiently electronic

We departed Singapore and got to experience their electronic tourist refund scheme (eTRS), for collecting your GST back. To think, at the cashier’s desk when we made the purchase, we were wondering why we couldn’t just use a Global Blue refund card (useful in most of Europe). 

At the point of purchase, you are given a receipt with a barcode. When you visit the airport, just follow a touch-screen based interface that says you accept the conditions (i.e. this stuff is for export/you’re not Singaporean), swipe your passport (yes, it reads it all very well), say when you entered Singapore (you can get a popup calendar), scan the receipts you’ve received via the barcode (which will display the store you purchased things from, etc.), choose a refund method (we chose to just swipe a credit card), and voila! you get a notification receipt saying all is well. There was no physical inspection required, and with the other 5 people around, none of them had that requirement.

Apparently the monies get refunded back to the credit card within 10 days. This is extremely efficient — compared to even checking out in the UK or Europe. There you still have to get stamps on receipts, usually by lining up in a pretty long queue, then posting stuff back. 

The efficiency definitely leaves a very good aftertaste.


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