Posts Tagged ‘Internet’

Telekom Malaysia outage, no incident report

Telekom Malaysia “broke the Internet” for a few hours on June 12. I recall I was stuck in an airport lounge in London wondering why my daily diet, bar one loaded — FT/NYT on the iPad had no issue but I couldn’t get the WSJ for offline reading. 

It was a route leak. For reference, the Hacker News thread is well worth a read (comments are particularly why you’d go there). Cloudflare had an incident report. Discussions on the nanog list. Telekoms was pretty happy with their tweet. DigitalNewsAsia reports that MCMC (SKMM) was looking into the TM outage behind the global Internet slowdown. BGPMon has pretty graphs to accompany the massive route leak.

Telekom posted a pretty quick apology. But over 2 weeks later, and there is no incident report as to what happened. When this happened in Australia, the turnaround time was 10 days – see APNIC: Leaking routes.

Will anyone be held accountable?

The State of Broadband

P1 W1MAX | WiMAX Malaysia - Wireless Broadband Internet Service Taman Klang Jaya, formerly known as Taman Goodwood, currently gives me great woes, when it comes to getting an Internet connection. In short, there is no choice, but the monopoly that is Telekom Malaysia, and their substandard DSL service, better known as Streamyx.

Streamyx, as we all know, pretty much sucks. Heck, even Members of Parliament know this.

Hence, I have a Maxis Broadband modem. And guess what? Their 3G services not only suck in Taman Klang Jaya, they suck pretty much everywhere. On Twitter, people are suggesting to go back to just use the 2G network, and things work out fine. If the telco had any maruah, they’d do what DiGi did for their prepaid users: service outage = half price calls.

So I thought I’d try P1’s W1MAX. They seem to be selling in Klang, and I have a little Wiggy device. Still, no coverage in the area.

DiGi Broadband (MidValley, Starbucks) I’ve recently become a DiGi Broadband subscriber, and while it works fine (1mbps in my PJ home), it drops back to EDGE in Taman Klang Jaya. And as we all know, EDGE isn’t that fast.

So, what is a resident of Taman Klang Jaya to do? (Certainly, its not to subscribe to Streamyx, P1, Maxis and DiGi!) Rather than complain here on my blog, is it possible that I contact my local Member of Parliament? How do I even find out who my MP is? (Wow, that kid at BarCampKL that @tekong and I encountered, would be jumping all over this statement, right about now).

The state of broadband is such that even if I were to launch any high-bandwidth requirement businesses, I would fail. And I’m sure somewhere, in the MSC Bill of Guarantees, there is a provision that says the infrastructure itself must be world class. Streamyx today, is probably even worse than many third world countries I’ve visited.

Hyatt Internet woes… and how to fix it

Coming to the Hyatt Santa Clara, for the MySQL Conference & Expo 2009? Beware, that this year, the in-room Internet just isn’t so peachy.

When you check in, there’s this option of a “Business Plan” that Hyatt sells you – USD$30, for free wired in-room Internet (a $12.95/day value), free breakfast (this includes 15% gratuity, so a $20+ value), a free bottle of water (yes, otherwise its $3.95), and all the local and long distance calls in the US that you’ll need (depending on what you do, YMMV). It seemed like a good deal.

Now, for the benefit of others, which has taken about four days for me to fix. When you’re on this plan, the Hyatt rebates your Internet within an hour or so of you signing up for the deal. This tells their ISP that you’re now not able to get access to anything else, but Port 80 and Port 443 access — yes, SMTP, IMAP, SSH, IRC and all other ports, are blocked.

You need to call 877-22-HYATT (toll free), and tell them your predicament. Their system will not see anything in the bill cycle, and suddenly realise that they can’t even recognise your IP address. The system has no recollection of the MAC address either! So what the nice support guy on the phone can do for you is to enable this for about three days, and then you’ll have to call back again, to ensure things just work.

My case number is: 267 014. Needless to say, all this is about the most unintuitive thing that can happen to someone. Lets hope it all just starts working well… Of course, next week, when the conference starts, there will be Internet at all the lobby/common areas, as well as the conference centre itself, as well as breakfast provided from 7am onwards.

So unless you like breakfast at 6am, or need in-room Internet access, give the Hyatt Business Plan a skip. And now, I can finally go back to reading and replying to the deluge of email that has hit me.


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