Main stream Ubuntu – bug reporting users that aren’t packagers
As Ubuntu becomes more mainstream, and there are more desktop users showing up thanks to its ease of use, and hardware partnerships like Dell (I hope their sales go well), Ubuntu is going to have to rock hard when it comes to software support as well as hardware support (for workstations and laptops).
Today, I was looking for video podcasting software on Linux. PenguinTV came out tops, and I’ve never really got Democracy TV to work the way I wanted. Stable version 3.0 is out, and there are quite a number of fixes since 2.80 (5 releases to 3.0). Feisty DEBs on the website are available, but they’re i386 only, and I opted to go via the apt-get, Ubuntu way (okay, Debian way). I got version 2.80 and I thought I’d bug report it: #119262. All in hopes of a newer version. Within the hour, my request got rejected:
Thanks you for your bug report. We can find this out via merges.ubuntu.com with a lot of extra information – there’s no point reporting an update bug unless you actually plan to do the merge, attach the debdiff, and subscribe ubuntu-universe-sponsors. However, if you would like to help fix this bug, please come help us.
Now, I’m your average, and typical Ubuntu user. I just expect things to work. I’d like software thats new, and at the latest release. I am your typical Dell purchaser. I have no interest in merging, attaching a debdiff, and getting on yet another mailing list.
I don’t blame the person closing the bug report, because thats what I would have possibly done when I was futzing with Fedora packages and actively doing volunteer distribution development. However, this doesn’t bode well to Bug #1 being fixed anytime soon – PCs for sale do include free software like Ubuntu, the marketing that it has amazing features and benefits are known to quite a lot of folk, but its not nearly as user friendly, yet. Let time pass?