Posts Tagged ‘Samsung’

Samsung should learn to take care of their customers

My first Samsung mobile phone was a Samsung Galaxy S3. I still use it as my roaming phone, though mainly all it does now is serve as a device that I plug into a battery pack and let it act as a tethered modem.

The main reason is that its slow. Its old. The software on it is outdated. Keep in mind this was a phone released in May 2012 (I must have gotten it in June 2012). The equivalent iPhone that came out in 2012? The iPhone 5. The iPhone 5 still runs iOS 8 without issue. Samsung is notoriously delayed when it comes to updating software; in fact they rather you buy a new device. No, the average user isn’t going to go around hackery to get the latest Android on it.

So when I see articles like Samsung profits down as smartphone division feels squeeze, I can only chuckle. Knocking off iPhone was a good model, but then you see Xiaomi come into play and do the same thing at 1/3 or 1/4th the price. Updating software – Xiaomi does it every Friday. Samsung requires you to heavily pray for an update, or pay to get a new phone. 

High-end smartphones in Malaysia cost an average of RM2,000. You can buy a computer at this price. Computers typically have a 3-year warranty, and get software updates for 3-5 years. Mobile phones come with a meagre 1-year warranty, if you buy it on plan, it is a 2-year lock-in, and by the time your lock-in is over, you’re buying the next phone (very unlike a computer, eh?). This is why its smart that Apple does iOS updates for years on end (I reckon they focus on 4 generations at any given time).

It’s also interesting to watch the secondhand market. See what last year’s model of an iPhone sells versus a Samsung. 

Samsung needs innovation. It needs leadership. It needs to learn to be more open. 

Will I buy another Samsung phone based on my S3 experience? No. Have I seen any Samsung Note users migrate to the Apple iPhone 6+ yet? No. But again, it is still early days in 2015.

On device ecosystems

Thirsty monkeyI was just listening This week in google #236, and they were talking about device ecosystems. The topic of smartwatches came up obviously. The first Samsung Galaxy Gear was apparently not a good seller because it had a limited app ecosystem and it was tied to just a few devices (I only know one person who has said watch, and wears it regularly).

If Apple builds an iWatch, they will tie it into the iOS ecosystem. This is why Leo Laporte the host likes the Pebble – it works with all his devices.

How many people are Leo with an iPhone and an Android phone? And whatever else is compatible with the Pebble? End users (consumers) usually have one phone. There’s nothing wrong with the iWatch to be tied into the iOS ecosystem — its an awesome ecosystem. Soon you may get cars with iOS on it (just like you can get cars with Linux on it).

The iWatch if Apple makes one will probably be compatible all the way back to the iPhone 4S. It should cover most iOS/iPhone users. And just like the apps you buy in the app store when the iPad came along (first you had iPhone only apps, with double-size; then you had separate iPad apps that would cost more; nowadays many apps are “universal” to work on both and cost the same), I expect something similar will happen with the iWatch. 

That said, I like my analogue watches. I had no interest in the Pebble or the Samsung Galaxy Gear. I’d be interested to see what they do with version 2, which has Tizen (even less apps maybe?). When Apple releases an iWatch, you can be sure I’d probably buy it — I have seen things from all sides, and I like their ecosystem.

Google Apps & Chromebooks in Malaysia

Google's I'm feeling lucky (black) (back)I’m surprised not a single local media site in Malaysia covered the fact that Google Apps & Chromebooks are coming to Malaysian classrooms. That’s 10 million students, teachers & parents getting Google Apps accounts. Primary & secondary schools get Chromebooks. This, I guess has something to do with the fact that there will be a laptop provided for every student if BN wins again.

It looks like the only cost to us is the Chromebooks. The Google Apps for Education accounts are free, implying a significant investment into Malaysia by Google.

Read more about large deployments of Chromebook. It seems that the deal is between YTL, Frog, Samsung, Acer & Google. YTL provides the Internet connectivity via YES4G/1BestariNet. frogasia is a YTL subsidiary, and it looks like they’re providing learning apps.

I worried about generations being tied to Microsoft Office. Is it time to worry that the next generation gets tied to Google Apps? I continue to worry overall that the focus is doing everything in-browser, and while I’m a big proponent of the idea that the browser is the OS, I still do a lot of things outside the browser.

It seems like Chromebooks can be provided by either Samsung or Acer. There must be something custom being built for YTL’s WiMAX chips to be popped in. Nonetheless, I doubt that there are many Malaysians experienced with Chromebooks or accomplishing everything within a browser.

Further reading: Malaysia Education Blueprint 2013-2015, Classrooms, Chromebooks & The Web: Lessons from Miami to Malaysia.

I’m buying a Chromebook (not the Pixel) to take a deep-dive. There are virtual machines too.

Year end tab sweep 2012 edition

Here are some things I think are well worth reading (also, I’m starting the year fresh with nothing in my tabs :P)

  • Wired has a great interview by Steven Levy on Tim O’Reilly’s Key to Creating the Next Big Thing. Tim taught me to work on stuff that matters (fond memories of an O’Reilly Moleskine Christmas gift), and now continues teaching everyone to create more value than they capture.
  • Blood Sugar or how the diabetes market is waiting to be disrupted. More needs to be done in terms of controlling this disease. We already have sensible trackers like Fitbit, etc. what more can we do to manage this?
  • Why Samsung’s Man in Silicon Valley uses Apple Devices – interesting take in the MIT Technology Review on Yong Sohn, President & Chief Strategy Officer for Samsung based in Silicon Valley. 
  • Another from MIT Technology Review is Installable Web Apps WIll Be the Next Tech Battleground. I see web apps as being important, and I’ve been thinking about this space a lot more lately.
  • Paul Buchheit wrote an amazing essay titled The Gift. It is a must read on unconditional love & living life to the fullest.
  • MIT Technology Review again, this time on disrupting college textbooks. Free Textbooks Spell Disruption for College Publishers profiling Ariel Diaz and his site Boundless Learning. I remember a time buying really expensive textbooks and realized that you only use them for a term, with very few that you plan to keep on your bookshelf forever. The second-hand market naturally thrives but they go out-of-date usually within a year. I know many in Malaysia that love to photocopy textbooks (which I abhor and would never encourage). Imagine free e-book textbooks that you can read on your tablet? Highlight? Have all your notes in one place based on the highlights? This will revolutionize education.
  • Marten Mickos asks: What is Innovation?
  • I’m always interested in new & innovation publishing mediums, and this summary post leaves a lot to think about: Frankfurt Book Fair 2012: Self-publishing, cell phones & startups.
  • Back to a nugget from Tim O’Reilly, a must read is It’s Not About You: The Truth about Social Media Marketing. There’s a money quote there:
  • Activism has been the core of our marketing ever since.  We tell big stories that matter to a community of users, and together we use those stories to amplify a message that we all care about. Framing ideas in such a way that they include and reinforce the identity of a group of people who might not previously have seen themselves as part of the same community allows everyone to tell their own story in a way that adds up to something bigger than any one of them might tell alone. And once they start telling their story as part of the bigger story, it suddenly looks like a parade. 
  • Keep it Real by Nalden. Branding is everything & it comes with good work.
  • HTC, Android, Facebook

    Today HTC had some interesting announcements: it cut its revenue forecast for the fourth quarter of 2011 to no growth. This used to be in the range of 20-30%/quarter. In some markets, they realise they are losing out to Apple and Samsung.

    My introduction to HTC came with the Google Nexus One. It was an awesome device, and made me fall in love with Android. I then tried the HTC Desire HD right after my Nexus One died; it made me so unhappy, I switched to an iPhone 4 within a couple of weeks.

    Samsung has built the Google Nexus S, and the upcoming Google Galaxy Nexus. The future is wide open, as you might get devices from Google-Motorola. If you’re buying an Android device, only buy a Google-sanctioned device. The rest are basically outdated when released and will never make you happy (and I say this, liking the Samsung Galaxy S2 for example).

    Is HTC suffering because they’re building a Facebook phone? Google would have known this, thus pushing their phone manufacturing towards Samsung. HTC already has at least two “Facebook phones”, i.e. phones that have a Facebook button on them that takes you directly to Facebook. I cannot imagine how this is a selling point, but if your life is inside Facebook, it makes absolute sense.

    And it got me thinking. HTC has bet on Android and Windows Phone. Microsoft is working closely with Nokia on Windows Phone. If Windows Phone rocks, it will rock best on the Nokia’s. Where does this leave HTC?


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